1st Line IT Support Engineer

Project overview

Join a cutting-edge robotics and artificial intelligence company at the forefront of innovation, with dynamic ties to the tech and automotive industries.

We're looking for a proactive and people-focused IT Support Engineer with a strong focus on macOS and iOS environments to provide exceptional 1st and 2nd line support across their international teams.

This role offers a unique opportunity to be part of a fast-paced, high-tech environment-and includes international travel to support the business's global teams and operations.

Below is an outline of the key skills that will be essential for this person:

End-User Support

IT Systems & Tools

Network & Infrastructure

Documentation & Process

Team Collaboration

Skills & Experience

This will be an Inside IR35 Contract role working via Umbrella Company so please only apply if you are resident in the UK.

There is also scope for this to convert to a permanent role longer term.

• Provide timely technical assistance with a primary focus on macOS laptops and iOS mobile devices, alongside Windows and Linux support.
• Troubleshoot macOS- and iOS-specific hardware and software issues, escalating where necessary.
• Manage onboarding and offboarding tasks, including Apple hardware setup and account provisioning.
• Maintain and monitor endpoint management systems (eg, MDM for Apple devices, patching, asset inventory).
• Assist with configuration and maintenance of business tools (eg, GSuite, Slack, Jira).
• Support access control and identity management systems (SSO, MFA, user permissions).
• Conduct basic troubleshooting for network issues (Wi-Fi, VPN, wired).
• Help manage A/V equipment in meeting rooms, including Google Meet and Microsoft Teams setups.
• Contribute to internal IT documentation and the knowledge base, especially around macOS and iOS best practices.
• Track and resolve IT issues via our ticketing system (eg, Jira, ServiceNow).
• Partner with IT, Security, and Facilities teams to support seamless daily operations.
• Assist in company-wide IT initiatives and system rollouts.
• 1-2 years in an IT support or systems administration role (internships/apprenticeships welcome).
• Strong hands-on experience with macOS and/or iOS in a support capacity.
• Comfortable working with macOS and/or Linux operating systems.
• Basic understanding of networking (IP, DNS, DHCP, VPN).

Project details

• Start: 2026-10-19 00:00:00
• Duration: 6 Months
• Location: Greater London, UK, GB