3 Experienced User Support Technicians

Project overview

Hello,

We are looking for 3 experienced user support technicians (4 to 10 years of experience) for our client based in the Paris region.

Overall objective:

Support POS systems with incident and request management.

Strong project constraint:

Service operating hours Monday to Saturday 7 am - 9 pm.

Common technical skills for all 3 positions:

Service Desk - Experienced - Mandatory

Technician - Experienced - Mandatory

Specific technical skills for each position:

Network Knowledge - Expert - Mandatory (position 1)

Checkout Perimeter (RETAIL) - Experienced - Mandatory (position 2)

SQL - Expert - Mandatory (position 3)

Detailed description:

We are looking for:

• 1 Level 2 Technical Service Desk Technician for a major project (Wired and wireless network experience essential);
• 1 Checkout Service Desk Level 2 Technician for a major project (Checkout Perimeter
• RETAIL experience essential);
• 1 Level 2 Service Desk Technician for Commercial Management for a major project (Application Support Orders Deliveries Stocks Logistics
• SQL experience essential).

Responsibilities

Handles requests from Points of Sale transferred directly by Level 1 via the telephony application used by Level 1 and Level 2 call centers.

Calls back Points of Sale following a ticket opened by Level 1.

Records incidents or operational anomalies in the traceability tool.

Handles Level 2 incidents or anomalies on the POS IT system: diagnosis, identification, information, resolution, formulation, while respecting performance indicators (callback time, ticket resolution time).

Handles requests as part of the "Improve user satisfaction and renovate the Point of Sale experience" initiative.

Is responsible for handling and tracking tickets until complete resolution.

Carries out in-depth preventive action requests.

Is proactive in suggesting service improvements.

Reports major events impacting customer activity or missing information to their management.

Escalates unresolved requests to Level 3 or another internal department.

OPERATIONAL profile definition:

Diagnoses and handles incidents in compliance with SLAs and defined escalation procedures.

Performs Level 1, Level 2, or Level 3 troubleshooting maintenance (this level will be specified in the tender).

Assists and advises users.

Monitors the operation of IT equipment.

Installs or remotely distributes updates.

Writes or modifies procedures and instructions necessary for operations.

Ensures the completeness and quality of information in the operational repositories.

INSTALLATION, TESTING, AND ACCEPTANCE:

Performs installation and configuration of IT hardware, software, and network components.

Performs tests and acceptance of IT, telephony, or network equipment.

SECURITY:

Respects and follows the security rules defined by the company.

Applies defined backup and recovery plans.

Ensures the physical security of data in terms of backup and archiving.

Additional information:

Start date 01/12/2026

Location Chatillon

Travel required no

On-call duty required Yes

Desired on-site days 3 days per week.

If you are interested in this position, please send me your CV in Word format indicating your availability and your salary expectations or your daily rate if you are self-employed.

Project details

• Start: flexible
• Remote: hybrid
• Location: 92320 Châtillon, France, FR
• Rate: 39-39 EUR/h
• Languages: French