Adoption Manager

Project overview

Context of the mission

As part of its digital transformation, we are looking for an Adoption Manager responsible for supporting the deployment and appropriation of new digital solutions and features within its dealership network.

Main missions

Driving adoption and change management

Training and activation of teams

Animation of the dealership community

Performance monitoring and continuous improvement

• Define and deploy adoption plans for digital initiatives.
• Identify target audiences, communication needs, training actions, and monitoring indicators.
• Anticipate changes in collaboration with the Product, Process, and Project teams.
• Evaluate the network's readiness before each production launch.
• Organize and lead Train-the-Trainer sessions for the Regional Sales Managers (DRM).
• Design operational materials: presentations, user guides, FAQs, training modules, and practical documents.
• Support teams in understanding and deploying new tools and processes.
• Set up and lead regular meetings with dealership representatives and key users.
• Gather feedback from the field and identify adoption barriers.
• Ensure the relay of needs and areas for improvement to internal teams.
• Promote the sharing of best practices within the network.
• Monitor key deployment and adoption indicators (KPIs).
• Produce regular reports on the use of digital solutions.
• Identify adoption gaps and propose corrective actions.
• Implement a continuous approach: Communicate – Support – Monitor – Improve.

Project details

• Start: flexible
• Remote: hybrid
• Location: Kortenberg, Belgium, BE
• Rate: 75-75 EUR/h
• Languages: French