Application Support Engineer L2 – Kubernetes (M/F)

Project overview

As the technical entry point for business teams, you are the one who understands what happens when an application no longer responds. You will work on Java web applications deployed on Kubernetes, and you will conduct the investigation from end to end, from the initial ticket to resolution or a perfectly documented escalation.

Developing underlying fixes, deep configuration changes, and architectural evolution remain the responsibility of the N3 team.

Technical environment: Java/HTML, Kubernetes, IBM cloud platform, PaaS databases and services, ServiceNow-type ticketing.

Profile sought

You are autonomous in diagnostics: you dig into logs and infrastructure until you confirm or rule out the anomaly before escalating a ticket. You write clearly and structurally.

Work environment

Our client, a recognized player in the banking sector, relies on a modern cloud-native platform to run web applications at the core of its business. Deployed across three regions, this infrastructure demands a high level of availability and a support team capable of getting to the bottom of things. To support the scaling of its business, the application support team is strengthening and is looking for a profile ready to develop skills in a demanding environment, with planned support upon arrival.

• Qualify tickets, often lacking detail, by asking the right questions
• Diagnose by investigating the infrastructure and application logs
• Resolve using existing procedures
• Escalate to the Level 3 team with a complete and documented case
• Write clear incident reports, usable without needing you to explain them further
• 3 years of experience in application support or operations
• Operation of containerized applications (Kubernetes, OpenShift, or Docker)
• Handling production incidents via a ticketing tool
• A plus: experience with IBM Cloud, diagnostics on databases or cache (PostgreSQL, Oracle, Redis)

Project details

• Start: ASAP
• Duration: 12 mois
• Location: Montreuil, Île-de-France, FR
• Languages: French