Avaya Support Engineer

Project overview

Role: Avaya Support Engineer

Responsibilities

Required skills:

Candidates must possess:

Communication Manager 7.1.3

Session Manager 7.1.3

Call Management System R18ASAP

System Manager 7.1.3

Work Force Optimization 15.2

Avaya G650/450/430s

Spira SBCs

Candidates should be able to:

• Assist with configuration and installation of new Avaya systems
• Check health of Avaya environment including trunking and adjunct systems
• Work trouble and programming tickets
• Acting as tier III support for more complicated troubles
• Work with Telecom providers to address circuit issues
• Deployment of new products and technologies in the Avaya portfolio.
• Minimum of 15 years of experience with Avaya systems
• Experience with the following Avaya products:
• Experience with the following equipment:
• In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS
• Be able to communicate with vendors and customers in a professional manner
• Create accurate documentation for user consumption on new products and services that are rolled out
• Train junior level staff on Avaya technologies.

Nice to have

Preference will be given to candidates that possess the following:

Job Facts: Contract Independent | Contract Corp To Corp | Contract W2 | 12 Months | On-site | Depends on Experience

Skills: Avaya, support engineer, Communication Manager 7.1.3, Session Manager, Call Management System, System Manager, Work Force Optimization, Spira, routing, switching, firewalls

Reference: Dice Id: zolva001 | Position Id: 9133330

• BroadSoft Hosted VoIP products
• Ability to automate routine tasks via python scripting

Project details

Jackson, MS (Onsite)

12+ months

Position Description:

• Start: flexible
• Duration: 12 Months
• Remote: onsite
• Location: Jackson, MS, US, US