Business Analyst - Conference Systems

Project overview

The RoleAs a Business Analyst, you will bridge the gap between business stakeholders and technical delivery teams.

You will drive the collection, articulation, and realization of user stories, business requirements, and to-be process mappings across an integrated suite of platforms—including CRM, Document Management & Publication solutions, an Invitation & Registration tool, and the Indico conference management platform.Working closely with the assigned Project Manager, solution architects, and Agile delivery teams, you will ensure end-to-end alignment from initial user workshops to final production release and user adoption.

Key Responsibilities & Deliverables

• Digital Platform Delivery
• Requirements & User Stories: Detail and define end-to-end user stories, business requirements, and acceptance criteria across the conference management lifecycle.
• Process & Data Mapping: Map detailed As-Is and To-Be business processes, business logic, and data flows.
• Prototyping & Integration: Collaborate with delivery teams to configure prototypes for in-scope tools and ensure seamless inter-system communication/integration.
• Agile & Sprint Management: Lead sprint management activities in Jira following Agile methodologies.
• Testing & User Validation: Define and execute user testing scenarios and test scripts; manage UAT sessions to gather and act on user feedback.
• Enablement: Create clear user guides and conduct user training sessions.
• Application & Operations Support
• System Support: Provide technical and administrative support for internal- and external-facing Digital Secretariat systems.
• Issue Resolution: Diagnose and deliver solutions for front-office and back-office user issues.
• Continuous Improvement: Identify, document, and support integrations and process optimizations across the division.
• Knowledge Transfer: Document unaddressed system gaps and perform comprehensive knowledge transfer to key business staff and users.

Requirements

Why Join Randstad Digital Switzerland?

Work locationThis position is based in Geneva with the possibility to work remotely 2 days per week.Due the urgency of this position, we are only able to accept candidates based in Switzerland or from the EU.

working at

null

• Proven Experience: Demonstrated track record as a Business Analyst delivering complex IT/Digital tools in international or enterprise environments.
• Domain & Platform Expertise: Hands-on experience with CRM systems, Document Management platforms, and event/conference management tools (experience with Indico or similar platforms is a strong asset).
• Agile Expertise: Proficiency in Agile development frameworks and experience managing backlogs and sprints using Jira.
• Process Modeling: Strong expertise in business process mapping (As-Is / To-Be), data flow structures, and user story mapping.
• Stakeholder Management: Excellent communication skills, with the ability to conduct user workshops, run UAT sessions, and translate complex business needs into technical requirements.
• Languages: Fluent in English (written and spoken); French is an advantage.
• Partner with a global leader in digital consulting and talent solutions.
• Work on prestigious projects with international impact in Geneva.
• Enjoy competitive terms and dedicated career support from our team.

Project details

• Start: flexible
• Location: Geneva, Geneva, CH