Business Analyst - monday.com & Business Process Improvement - Outside IR35

Project overview

Business Analyst - Monday.com & Business Process Improvement

Project details

London - hybrid working

Contract: Outside IR35

We are seeking a Business Analyst with strong practical experience of Monday.com to help a London-based organisation improve how it manages business processes, workflows and resources.

The business currently uses Smartsheet, Monday.com and Asana across different teams. The ambition is to establish Monday.com as the central platform for managing work across the organisation, supporting consistent processes, greater visibility and better-informed decisions.

This role will suit someone who combines strong business analysis and process mapping skills with hands-on Monday.com implementation experience. You will understand what the platform does well, its limitations and common implementation pitfalls, and be able to translate business requirements into practical, sustainable workflows.

Key responsibilities

Essential skills and experience

Desirable experience

What we are looking for

A practical, business-facing analyst who can understand how the organisation operates, identify where processes need to improve and implement Monday.com in a way that supports the people using it. You should be comfortable advising stakeholders on platform suitability and helping establish a consistent, scalable approach to managing work across the business.

• Review how teams currently use Monday.com, Smartsheet and Asana, identifying duplication, process gaps and opportunities for improvement.
• Run stakeholder workshops to understand business activities, workforce requirements, dependencies and decision-making processes.
• Map current processes and design improved future-state workflows, with clear ownership, hand-offs, approvals and escalation routes.
• Assess where Monday.com can best support the business and recommend a realistic approach to wider adoption.
• Translate requirements into Monday.com boards, workflows, automations, dashboards and reporting.
• Improve workforce and resource management, including work allocation, capacity planning, workload visibility and delivery tracking.
• Establish consistent standards for platform structure, data capture, permissions and reporting across teams.
• Identify requirements for consolidating or migrating existing processes from Smartsheet and Asana.
• Work with business users to test and refine workflows, ensuring they support day-to-day operational needs.
• Support adoption through clear documentation, training and practical guidance.
• Develop a prioritised implementation roadmap, balancing immediate improvements with the longer-term ambition for organisation-wide use.
• Proven Business Analyst experience focused on business process improvement and workflow implementation.
• Strong hands-on experience configuring and implementing Monday.com in a business environment.
• A clear understanding of Monday.com's capabilities, limitations and common pitfalls, including how to avoid overly complex or difficult-to-maintain solutions.
• Strong process mapping skills, covering current-state analysis and future-state design.
• Experience of workforce management, resource planning, capacity management or operational work allocation.
• Ability to translate business requirements into effective workflows, automations, dashboards and reporting.
• Strong workshop facilitation and stakeholder management skills, working across multiple business functions.
• Experience supporting testing, user adoption and business change.
• Ability to challenge existing processes constructively and recommend practical improvements.
• Experience consolidating multiple work management tools into a common platform.
• Familiarity with Smartsheet and Asana.
• Experience implementing Monday.com across multiple departments or business units.
• Understanding of integrations, data migration and governance for work management platforms.
• Experience in a complex operational, property, venue, events or multi-site environment.
• Start: ASAP
• Duration: 6 months
• Remote: hybrid
• Location: London/Hybrid, UK, GB
• Languages: English