BUSINESS ANALYST RUN

Project overview

Context of the mission:

As part of a transformation program, an ambitious project aims to optimize the client's business processes, focusing on the use of SAAS CENTRIC PLM solutions. We are looking for a Business Analyst Run.

Within this project, your main mission will be functional and techno-functional support (N2/N3) for the modules already deployed in production, to stabilize the existing system, and to ensure smooth operation without impacting the Build team. You will be the preferred point of contact for anomaly analysis, data quality, and relations with the Centric Software editor's support.

Mission:

Within the IT Textile team, under the responsibility of the Product Leader and the Core PLM Project Manager, your main missions will be:

. Qualitative ticketing to track incidents and support requests

. Take charge of the techno-functional analysis of anomaly tickets

. Propose functional or technical workarounds (scripts)

. Escalate and track anomaly tickets (N3) with the support of the Centric Software editor, the MiddleWare team, or third-party applications.

. Coordinate investigations with the development team in case of interface malfunctions.

. Ensure that proposed workarounds or fixes comply with the non-customization rule of the PLM inherent to this program, with the support of your hierarchy.

. Work in close collaboration with the Change Management team and the Tools department to streamline the qualification of N1 tickets (process, navigation) and update technical and business documentation.

. Write functional specifications and participate in writing technical specifications for bugs and enhancements to be deployed

. Validate and test corrective patches and minor version upgrades delivered by the editor before production deployment.

. Validate and test corrective patches and Middleware version upgrades.

. Perform regression tests on PLM interfaces and HMIs.

Profile sought

TECHNICAL AND OPERATIONAL KNOW-HOW:

. Mastery of N1/N2 support processes (incident management, ticket prioritization) and Jira.

. Practical knowledge of delivery cycles (Agile and V-Model).

. Ability to investigate in a complex and highly interfaced ecosystem.

. Mastery of database querying (SQL / PostgreSQL) and error log analysis.

. Rigor in root-cause analysis.

. Ability to reproduce anomalies, distinguish a technical bug from a misuse or an enhancement request, and validate fixes (regression tests).

SOFT SKILLS & POSTURE:

TOOLS:

EXPERIENCE:

Work environment

Integration into a dynamic and collaborative team on a project with high visibility and tight deadlines

2 days on-site per week after skill development

• Incident Management and Resolution (N2/N3):
• Management of relationships with Editors and Third-Party Teams:
• Guarantee of the Centric standard:
• Support for adoption (N1/Change):
• Management of RUN Deployments:
• Application & tooling support:
• Technical diagnosis & data flow:
• Anomaly qualification & acceptance testing:
• Functional understanding: Ability to quickly grasp complex business processes (Retail sector, ideally Textile and PLM context).
• Operational professional English (written and oral): Fluent level required in case of escalation to the international software editor's technical support.
• Documentation & capitalization: Writing quick reference guides, workaround procedures, and feeding a knowledge base (Confluence).
• Autonomy & "offloading" orientation: Ability to handle an incident end-to-end autonomously to effectively filter requests and protect the bandwidth of the Build teams.
• Service orientation & stress resistance: Solution-oriented posture and active listening to demanding business users, especially during peak activity and high-stakes production milestones.
• Adaptive communication & simplification: Aptitude to adapt discourse to the interlocutor: simplify technical blockages pedagogically for the business, and report anomalies factually and precisely to developers and the editor.
• Analytical rigor & curiosity: Methodical mindset and tenacity in problem-solving within an interconnected environment, without limiting oneself to surface symptoms.
• Team spirit & sharing: Close collaboration with cross-functional teams and willingness to transfer skills to key users.
• SQL mandatory
• Postman mandatory
• JIRA mandatory
• Confluence
• Google Workspace suite
• Centric Software would be a plus
• At least 4 years of experience in a similar role in MCO (Maintenance in Operational Condition) or as a RUN-oriented Functional Leader/Analyst on an ERP, PLM, or PIM.
• Master's degree (Bac + 5) from an engineering school or equivalent
• Knowledge of the retail and/or Textile world would be a plus

Project details

• Start: ASAP
• Duration: 3 ans renouvelable
• Remote: hybrid
• Location: Val-de-Marne, France, FR
• Rate: 63-69 EUR/h
• Languages: French, English