Change Manager ServiceNow

Project overview

🌟 What will your role be? 🌟

📍 Location: Brest (29)

🏠 Remote Work: Flexible

📝 Contract: Contracting or CDI

👉 Client Context:

You will join a major player in its sector, committed to the continuous improvement of its IT system's service quality and the structuring of its ITSM processes.

In a demanding environment with a strong production focus, you will work at the heart of ITIL processes to ensure change control, major incident management, and sustainable problem resolution. The objective is to ensure service stability while supporting IT system evolution in a context of continuous transformation.

As a Change Manager, you will play a central role between technical teams, production teams, application managers, and various business stakeholders.

Your missions will include:

🧰 Technical Stack:

ServiceNow, ITSM, ITIL, Change Management, Incident Management, Problem Management, production management, change governance, continuous improvement, operational reporting, transverse coordination.

Profile Sought

🌟What will make you our next Syd star🌟

So, if you are ready to take on the challenge and join a motivated, curious, and passionate team, don't hesitate to apply, you might become the next star of the Infrastructure Management team! 🙂

🌟 The recruitment process with the HR team 🌟

Whether it's a match or not, we will keep you informed. 🙂

🌟 Life at SYD 🌟

🌟 The little extras 🌟

Work Environment

🌟 About the SYD Group 🌟

We operate in 6 areas of expertise: business solution integration, Consulting & Management, Web & Mobile Development, Data & AI, Infrastructure, Cloud & Cyber, CSR & Responsible Digital.

At SYD, human relationships are guided by three essential values that shape how we live and work together daily: RESPECT, SOLIDARITY, and INTEGRITY.

Located in the Grand Ouest region, we have offices in Nantes, Paris, Niort, Brest, Bordeaux, and Rennes.

And because CSR has been in our DNA from day one, we are proud to be certified as an exemplary company by AFNOR, according to the ISO 26000 standard.

• Leading and coordinating the Change Management process.
• Organizing and facilitating various change validation committees.
• Ensuring adherence to ITIL processes and supporting their continuous improvement.
• Monitoring and analyzing major incidents in coordination with operational teams.
• Participating in Problem Management to identify root causes and implement associated action plans.
• Measuring and tracking ITSM process performance indicators.
• Supporting teams in the use and evolution of service management tools.
• Coordinating stakeholders to minimize operational impacts related to changes.
• Contributing to the reliability and improvement of service quality delivered to users.
• Reporting to various stakeholders and governance bodies.
• Proven experience in Change Management in critical production environments.
• Good command of ITIL processes and ITSM best practices.
• Significant experience with ServiceNow.
• Knowledge of Incident, Change, and Problem Management processes.
• Ability to facilitate committees and coordinate diverse stakeholders.
• Ease in complex environments requiring rigor and organization.
• Excellent interpersonal and communication skills.
• Analytical mindset, service orientation, and ability to manage priorities.
• An ITIL certification will be appreciated.
• Step 1: Initial phone call with a Recruitment Officer from the Group:
• Step 2: In-person or video meeting with our Business Manager:
• Step 3: If your profile matches, we will send your skills profile to the client.
• Step 4: In-person or video meeting with the client.
• Three core values that we all live by daily: Solidarity, Respect, Integrity.
• Events: Onboarding seminar upon arrival, annual seminar in a secret location, team seminar, Christmas tree, summer parties, sports events... All occasions are good to get together and spend time together.
• The SYD Foundation: As part of our societal commitment, we created a foundation in 2011 to which we allocate 10% of the Group's profit each year to fund projects proposed and led by employees.
• Regular follow-up with the HR and sales teams throughout the assignment.
• Transparency: No secrets, you will be informed of the client's name from the beginning of the process.
• Meal vouchers
• Gift vouchers
• Profit-sharing bonus
• Holiday bonus
• Work-life balance thanks to remote work
• 7 extra days in addition to the 25 days of leave

Project details

• Start: ASAP
• Duration: 12 mois
• Remote: hybrid
• Location: Brest, Bretagne, FR
• Languages: French, English