Client Engagement Support / Migration Manager / Finance / remote

Project overview

Dear Consultants,

A financial company is looking for a Client Engagement Support / Migration Manager.

Required Skills & Experience:

We are looking for Client Engagement Support / Migration Managers to support client-facing activities and migration initiatives within the Payments domain.

The ideal candidate will have a strong client servicing background, excellent stakeholder management and communication skills, and a solid understanding of Payments products, processes, and business operations.

The role requires someone who is comfortable engaging directly with clients, coordinating across business and operational teams, and supporting a smooth client migration and onboarding experience.

• Strong client servicing / client engagement experience, ideally within banking, financial services, or Payments.
• Good understanding of Payments business and products, including payment processes, client journeys, and related operational workflows.
• Excellent interpersonal, communication, and relationship management skills, with confidence in interacting directly with clients.
• Experience coordinating multiple stakeholders and managing client expectations.
• Strong organisational, problem-solving, and issue-resolution skills.
• Ability to work independently, manage competing priorities, and operate effectively in a fast-paced environment.
• English required

Responsibilities

• Client Engagement & Servicing: Act as a key point of contact for clients, managing day-to-day interactions, addressing queries, and ensuring a positive client experience.
• Migration Coordination: Support end-to-end client migration activities, including planning, client communication, readiness tracking, issue resolution, and post-migration support.
• Payments Business Support: Apply Payments business and product knowledge to understand client requirements, explain product capabilities, and support migration-related discussions.
• Stakeholder Management: Coordinate with internal stakeholders across Product, Operations, Technology, and Client Servicing to ensure alignment and timely delivery.
• Issue & Risk Management: Proactively identify client concerns, migration risks, and operational challenges, driving resolution and escalating where necessary.
• Progress Tracking & Reporting: Maintain migration status updates, track key milestones, and provide clear communications to internal and external stakeholders.

Nice to have

• Previous experience supporting client migrations, onboarding, or product transitions within financial services.
• Knowledge of payment schemes, payment processing, or transaction banking products.
• German language proficiency (B2-C1, spoken and/or written).

Project details

asap

Does this position sound interesting to you, given your background and expertise?

If so, please send us your CV, your availability, and your expected daily rate (for remote work) at:

*@*.com

Should you have any further questions regarding the position, please feel free to contact us at *.

We look forward to hearing from you.

• Start: ab sofort
• Remote: remote
• Location: Frankfurt am Main, Deutschland, DE
• Rate: 67-67 EUR/h
• Languages: German