Cloud Support Engineer

Project overview

Job Description Cloud Support Engineer (Linux, Kubernetes & Cloud Native) Managing, supporting, and learning all come together in one special job. As a Cloud Support Engineer, you are the first link in the service provision of our private cloud platform at the AIVD and MIVD. You work in an environment where reliability and in-depth technical knowledge are vital. You will have the opportunity to dive deep into the world of Linux, containers, and Kubernetes, while helping to keep the critical infrastructure running daily.

The Team We believe in a strong team dynamic, a team that can truly count on each other. We are not a group of individuals working on our own islands; we always stand up for each other and put our shoulders to the wheel together when necessary. In our culture, we are honest with each other and give direct feedback so that we can learn from each other. But a good joke and a healthy dose of humor are also a real part of our team! We are therefore looking for a colleague who is not only technically strong but also simply has a good click with the team.

The Role You are the crucial link between first-line support and Cloud Engineer. You are not just an executor, but a technical expert who understands why something is happening.

Your daily activities consist of: Technical Troubleshooting: Answering complex questions and solving in-depth technical problems for DevOps teams; Facilitation: Supporting DevOps teams in using our scalable cloud platform; Innovation & Management: Managing and innovating the environment with the latest trends and developments; Optimization: Automating processes and improving service delivery; Cloud Native: Working on a platform built on Kubernetes and Infrastructure-as-Code.

Your Profile We are looking for an engineer who not only knows the terms but also masters them in practice. You are methodical, analytical, and have a proactive attitude. What we expect from you: Linux Expertise: You have at least 2 years of recent, relevant work experience with Linux in a production environment. You are comfortable in the command line and understand the underlying systems. Problem-Solving Skills: You are able to work methodically with complex error messages. You look beyond the symptoms and search for the cause.

Team Player: You are a connector who enjoys sharing knowledge, is open to feedback, and values a good team atmosphere.

Our Selection Procedure Show your expertise. For us, it's not about what's on your CV, but about what you can actually do. Because we offer a high-quality technical environment, we want to see how you analyze a problem. That's why we invite you for a practical technical assessment. During this test, we look not only at your knowledge of Linux but especially at your 'thought process' - how do you approach a problem, how do you analyze an error message, and how do you arrive at a logical solution? We are looking for the engineer who goes in-depth.

Background Assignment Continuity, availability, and security are important prerequisites for using applications and data for intelligence processing; you work in an innovative, inspiring, high-level environment. The Cloud Services team is the internal cloud provider for the AIVD and MIVD. We manage the entire infrastructure in our own environment. As a Cloud Support Engineer, you play a crucial role in the stability of this platform. You are the point of contact for DevOps Engineers who use our cloud to develop applications for thousands of employees.

Generic Description Competence Area and Levels Guarantees the delivery of services in accordance with established Service Level Agreements. Takes proactive action to ensure stable and secure applications and ICT infrastructure to prevent potential service disruptions, paying attention to capacity planning and information security. Updates the operational document library and logs all service incidents. Maintenance of monitoring and management tools (e.g., Scripts, procedures). Maintains IS services. Takes proactive measures.

Summary Task and Mission Maintains and repairs hardware, software, and service applications. Effectively maintains customer hardware/software. Responsible for delivering timely and effective repairs to ensure optimal system performance and superior customer satisfaction.

Tasks Identify software and hardware problems and repair Perform regular maintenance on hardware and software components Install cables and configure hardware and software Document system addresses and configurations Perform diagnostic programs or use test equipment to locate the source of problems Communicate effectively with end-users and customer management Maintain security and functionality by applying temporary program solutions

Requirements eCF Profile: Technical Specialist Reference Area: C.03 Service Delivery This assignment is based on the European e-Competence Framework (e-CF). This is a European standard for describing IT competencies and the associated level of responsibility. The eCF profile indicates which competencies and at what level (e-1 to e-5) are expected from the candidate. We expect candidates to clearly demonstrate that they possess these competencies in their CV.

This can be done by describing for each relevant assignment or position: the role the candidate fulfilled, the tasks and responsibilities involved, and the extent to which these align with the required eCF competencies and level. CVs in which the required eCF competencies cannot be demonstrably found cannot be fully assessed for suitability. Candidate has at least 2 years of demonstrable work experience with the chosen eCF profile-like function.

Candidate has at least 2 years of relevant work experience with Linux in a production environment; candidate is comfortable in the command line and understands the underlying systems. Candidate preferably has demonstrable work experience with Linux. Candidate preferably has demonstrable work experience within the Ministry of Defence or another government organization.

Additional Information Hybrid working: No Frequency number of days working from home: N/A On-call services: N/A

Project details

• Start: 2026-12-31T23:00:00
• Location: Den Haag Zuid-Holland, NL
• Languages: Dutch