Cloud Support Engineer N2

Project overview

Client: Banking sector

The mission:

Handle incident tickets reported by business teams via their IT contact, for a fleet of web applications mostly Java deployed in containers. The tickets arrive with little detail: the goal is to qualify them by asking the right questions, diagnose by investigating the infrastructure and application logs, then resolve using existing procedures or escalate to the level 3 team with a well-prepared case.

What the position does not cover

Core fix development, deep configuration changes, and architecture evolution remain with the level 3 team. The position confirms the anomaly and applies procedures.

The expected profile

3 to 5 years of experience, capable of working autonomously on diagnostics. The success criterion held by the manager: dig into logs and infrastructure to confirm or rule out the anomaly before escalating the ticket, rather than escalating at the first difficulty. Writing counts: incident reports must be readable by the level 3 team without going back through their author.

Previous support experience is a plus, not a requirement. Fine mastery of the client's cloud platform is not required initially: accompanied skill development is planned.

Technical context

Java/HTML web applications deployed on Kubernetes clusters, IBM cloud platform distributed across three regions, associated PaaS databases and services, ServiceNow ticketing. Daily work mainly involves reading application logs and navigating the platform.

Why a good candidate would say yes

A long and stable mission in a critical banking environment, on a modern cloud-native platform, with room for skill development rather than a requirement for immediate expertise.

Project details

• Start: 2026-11-30
• Duration: 12 mois (renouvelables)
• Location: 93100 MONTREUIL, FR
• Languages: French