Consultant Communication & Change Management - Fixed-Term Contract

Project overview

Context

Communication and change management mission within the User Digital Services Department (DSNU), as part of the Digital Mobility transformations.

Intervention within the Communicating and Collaborative Services unit of a major transport company.

Support for a program that evolves the processes for allocation, distribution, support, return, and lifecycle management of smartphones.

Support for the future New GFC solution, a central tool for modernizing business mobile fleet management processes and tools.

Missions

Expected Deliverables

Tools & Environment

Working Conditions

• Definition, production, structuring, and implementation of communication for the various Digital Mobility audiences.
• Modernization and governance of the content repository for end-users.
• Assessment of existing content and identification of content to be kept, updated, merged, rewritten, or removed.
• Modernization of content on the Individual Mobility SharePoint and other user information spaces.
• Simplification and popularization of technical content to make it accessible to end-users.
• Harmonization of formats: articles, FAQs, step-by-step guides, communications, practical guides, and support content.
• Ensuring consistency of information and links between different spaces.
• Implementation of governance principles to ensure content freshness and long-term maintenance.
• Definition and implementation of the MOBIL’up communication strategy.
• Segmentation of target populations and identification of key messages per target and per project phase.
• Construction of the editorial calendar and communication plan.
• Production of necessary materials for the different deployment stages.
• Preparation of communications for service launch, support, and evolution.
• Design of communication kits adapted to clients, users, GFLs, local relays, TAMs, support, and stakeholders.
• Coordination between project communications, operational communications, and user documentation.
• Gathering feedback from the field to evolve content and support mechanisms.
• Communication and support around the New GFC.
• Identification and segmentation of user populations, particularly GFL and GFN.
• Construction of communication pathways adapted to each profile.
• Popularization of functional evolutions and new processes.
• Creation of user guides, FAQs, tutorials, quick reference guides, news, and presentation materials.
• Preparation of communications related to the different transition stages to the New GFC.
• Support for the onboarding and adoption of the solution.
• Creation and animation of a mutual aid community strategy around Digital Mobility.
• Definition of positioning, animation rules, themes, and publication formats.
• Creation of the animation calendar and regular content production.
• Highlighting answers, best practices, and new features.
• Facilitating exchanges between users, GFL/GFN, mobility relays, and support teams.
• Identification of recurring topics to feed FAQs and permanent content.
• Coordination of operational communications with suppliers and clients.
• Gathering information from operators, manufacturers, integrators, and other suppliers.
• Transformation of technical information into understandable messages.
• Identification of concerned populations and coordination of communication dissemination.
• Management of information, maintenance, incident, and resolution or return-to-normal communications.
• Diagnosis and mapping of existing content.
• Digital Mobility editorial charter.
• Individual Mobility communication strategy and plan.
• MOBIL’up communication strategy and plan.
• MOBIL’up communication kits per population.
• New GFC user support strategy and content for GFL and GFN populations.
• New GFC user guides, FAQs, tutorials, and quick reference guides.
• Mutual aid community editorial strategy and animation plan.
• Communication templates for information, maintenance, incident, and resolution situations.
• Editorial calendar.
• Content governance framework.
• Tracking table for communications, content to be updated, and publications.
• Materials for service launch, support, and evolution.
• Presentation materials and community animation content.
• Communication content for clients, users, GFLs, GFNs, local relays, TAMs, and support teams.
• Individual Mobility SharePoint.
• Microsoft 365.
• Content publication and management tools.
• Articles, FAQs, step-by-step guides, tutorials, and practical guides.
• Communication and presentation material creation tools.
• Digital communication and mutual aid community environments.
• Tools for tracking publications, content, and action plans.
• IT, mobility, and telecom environments.
• Mobile fleet management services.
• Fleet of mobile devices, smartphones, and tablets.
• Processes for allocation, distribution, return, and lifecycle management of equipment.
• Contract: mission planned from 11/16/2026 to 11/16/2027, with an optional second year.
• Estimated volume of approximately 205 days per period.
• Daytime work with possible remote work up to 2 days per week.
• Mission primarily carried out in Paris, with occasional travel to Lyon.
• Salary: €35K.
• Start date: ASAP.

Project details

• Start: flexible
• Remote: hybrid
• Location: Saint-Denis, France, FR
• Languages: French