Customer insights ratings and reviews analyst

Project overview

Summary:

·

We’re

in search of an customer insights ratings and reviews analyst to analyze

customer ratings, product reviews, and Voice of Customer (VoC) data, turning

feedback into actionable insights for product, marketing, and customer service

teams. The role combines hands-on data analytics and reporting with

coordinating ratings and reviews programs, product launches, and

cross-functional initiatives. Experience with Sprinklr, Bazaarvoice,

PowerReviews, or comparable platforms is highly preferred.

Here

Responsibilities

·

Own

the end-to-end ratings & reviews strategy across retail and DTC channels,

turning fragmented feedback data into a single, trusted source of truth that

marketing and product teams rely on for decision-making.

Translate

large volumes of unstructured review and survey data into clear, prioritized

insights — identifying the handful of issues or opportunities that matter most.

Partner

cross-functionally with Product Marketing, Customer Service and Marketing teams

to ensure VOC findings directly influence product improvements, messaging, and

launch readiness.

Build

and maintain a repeatable VOC reporting cadence (monthly scorecards, quarterly

readouts, and executive summaries) that gives leadership a real-time pulse on

brand and product sentiment.

Identify

and stand up new listening tools, sentiment analysis methods, or AI-assisted

text analytics to make the program faster and more predictive rather than

purely retrospective.

Drive

ratings and reviews programs through partnering with key stakeholders to drive

quantifiable review volume against identified KPIs for key product launches and

ongoing review incentivization across the portfolio.

Track

ratings & reviews performance against competitors, flagging emerging risks

(e.g., quality issues surfacing in reviews before they show up elsewhere) so

teams can respond proactively.

Champion

a customer-centric mindset across the Digital Appliances org, coaching

stakeholders on how to read and use VOC data rather than just handing them a

report.

What

We Are Looking For

3-5

years of experience in voice-of-customer, market research, customer insights,

or ratings & reviews management, ideally within consumer electronics,

appliances, or another durable goods category.

Demonstrated

experience working with ratings & reviews platforms (e.g., Bazaarvoice,

PowerReviews, Yotpo) and/or text/sentiment analytics tools.

Hands-on

experience with Sprinklr (or a comparable enterprise VOC/social listening

platform such as Medallia, Qualtrics, or Clarabridge) for sentiment analysis,

theme detection, and reporting across reviews and customer feedback channels.

Strong

analytical skills with the ability to synthesize large, messy datasets into

clear narratives and recommendations for non-technical stakeholders.

Proven

track record partnering across marketing, product, and CX functions to drive

action from customer feedback — not just report on it.

Excellent

written and verbal communication skills, including comfort presenting findings

to senior stakeholders.

Proficiency

with data visualization/reporting tools (e.g., Excel, Power BI, Tableau, or

similar).

Bachelor's

degree in Marketing, Business, Data Analytics, or a related field, or

equivalent practical experience.

Nice-to-Haves

Experience

in the consumer electronics, appliance, consumer durables, or connected

home/IoT product categories.

working in a large, matrixed organization with multiple internal stakeholders.

Prior

contract or project-based work where you had to ramp quickly and show impact

fast.

Top

skills:

Analytics

Project

management.

A

reasonable, good faith estimate of the minimum and maximum for this position

is $52 to $57/hour

I

am looking forward to speaking with you today.

About

us:

Harvey

Nash is a national, full-service talent management firm specializing in

technology positions. Our company was founded with a mission to serve as the

talent partner of choice for the information technology industry.

Our

company vision has led us to incredible growth and success in a relatively

short period of time and continues to guide us today. We are committed to

operating with the highest possible standards of honesty, integrity, and a

passionate commitment to our clients, consultants, and employees.

We

are part of Nash Squared Group, a global professional services organization

with over forty offices worldwide.

For

more information, please visit us at https://www.harveynashusa.com/

Thanks

& Regards,

Sateesh

Podishetty

Sr.

Recruiter

(615)

219-6205

[contact removed]

Project details

Job Title: Customer insights ratings and reviews

analyst (Business Analyst 4)

Plano TX 75023

6 Month contract with possibility of

extension

Status:

(Onsite)

Key

• Start: flexible
• Location: Plano, TX, US, US
• Rate: 52-57 EUR/h