Geforderte Skills
- WFT Basis
- WFT Hypothecair Krediet
- WFT Vermogen
- Customer Support
- Administrative Processes
- Customer Contact
- Mortgage Industry
Nice to have:Rabobank Systems
Sprachen: Dutch
Jobbeschreibung
Seeking a meticulous and customer-oriented Customer Support Employee for a hybrid role involving inbound and outbound customer contact, approximately 50% phone-based and 50% administrative. The role requires specific WFT certifications and starts on March 2, 2026.
Project details
- Start: 2026-10-19T22:00:00
- Location: Eindhoven Noord-Brabant, NL
- Languages: Dutch
2 FTE starting on 2-3-2026
- WFT Basis, WFT Hypothecair Krediet and WFT Vermogen (PA current) in possession upon proposal
- Hybrid, 1 day per month with the team in Eindhoven at the office. Every quarter there is also an employee meeting in Utrecht or Eindhoven.
- 32-36 hours (Thursday and Friday no possibility for a day off)
- This assignment involves customer contact both inbound and outbound in this role. It is approximately 50% by phone and 50% administrative. !!!- Submit candidate motivation by answering 3 questions (max. 250 words per question): 1. With which qualities do you strengthen the team? 2. How do you ensure that a customer feels truly helped? 3. How do you handle different customer questions and workflows in one day? As a Customer Support Employee, you are accurate, customer-oriented, and ensure that administrative processes run smoothly. You are the point of contact for customers and ensure that questions are answered clearly and changes are processed correctly and on time. What will you do? Process changes and check data in our systems. Answer customer questions and provide explanations about products and processes. Combine administrative tasks with telephone customer contact. Collaborate with colleagues to achieve an excellent customer experience. A successful workday You start with a joint daily start: discuss goals and celebrate successes. Then you work from home or at the office on various files and customer questions. You take responsibility for your results and radiate enthusiasm. You & the team You work in a committed team of 15-20 colleagues, spread across the country. We work hybrid and meet once a month on location for a team day. Every quarter there is an employee meeting in Utrecht or Eindhoven. What do you bring?
- MBO+/HBO work and thinking level.
- WFT Basis, WFT Hypothecair Krediet and WFT Vermogen (PA current) in possession upon proposal.
- 2-3 years of experience with administrative (settlement) processes and business customer contact.
- Accuracy, customer focus, and strong communication skills.
- Proactive attitude and eye for quality. You & your talent
- Fluent Dutch.
- Experience with business customer contact and affinity with mortgages and settlement.
- Positive, enthusiastic, and goal-oriented.
- Knowledge of Rabobank products and systems is a plus.
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