Data Analyst CRM – SQL / Snowflake / Tableau

Project overview

To support a large international group, we are looking for a Data Analyst with at least 5 years of experience. Integrated into a central Data Insights & Analytics team and reporting to the CRM perimeter, you will contribute to customer knowledge, loyalty, and personalization projects.

At the interface between business teams, Product Owners, and Data teams, you will transform operational challenges into analyses, indicators, and data products useful for decision-making.

Your missions

Main topics

Profile sought

You have at least 5 years of experience in Data Analysis and can translate business issues into data needs and relevant indicators. You are comfortable interacting with business and technical stakeholders in an international environment.

Essential skills

Experience in a CRM or e-commerce environment will be appreciated.

Technical environment: SQL, Snowflake, Tableau, AI and LLM tools.

• Gather and frame business needs: KPI definition, mock-up design, MVP delimitation, and identification of reusable data.
• Conduct strategic and cross-functional analyses to guide decisions and measure the value of data products.
• Explore data to validate business hypotheses and identify growth opportunities.
• Control the quality and compliance of data used in analyses.
• Design and evolve dashboards using Tableau.
• Support users in adopting data products and self-service analytics tools.
• Utilize artificial intelligence tools and LLMs to enrich analyses and optimize daily tasks.
• Analysis of customer lifecycle, engagement, and retention.
• Monitoring the quality of customer databases, consents, and multichannel reachability.
• Measuring the performance of campaigns and personalization strategies.
• Analysis of customer feedback and conversations.
• Enriching customer knowledge.
• SQL: expert level.
• Data analysis: expert level.
• Hands-on experience with Snowflake.
• Proficiency in Tableau for visualization and dashboarding.
• Ability to frame business needs and define KPIs.
• Practical use of AI and LLM tools in analytical activities.
• Fluent French and professional English.

Project details

• Start: ASAP
• Duration: 1 an
• Remote: hybrid
• Location: Île-de-France, France, FR
• Languages: French