Data Analyst - Customer Experience Insights

Responsibilities

Minimum Qualifications

Preferred Qualifications

What You'll Bring

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Job Facts: Contract Independent | On-site | USD $60.00 - 65.00 per hour

Skills: Customer Experience, Decision-making, Analytical Skill, Reporting, Research, FOCUS, Data Visualization, Business Intelligence, Data Science, Tableau, SQL, Python, R, Data Analysis, Microsoft Excel, Microsoft PowerPoint, Presentations, Stakeholder Management, Collaboration, Financial Services, Qualtrics, Leadership, Business Operations, Customer Relationship Management (CRM), Performance Metrics, Artificial Intelligence, Analytics, Business Process, Attention To Detail, Dashboard, Development Testing, Data Quality, Business Acumen, Management, Insurance, Privacy, Marketing

Reference: Dice Id: cxjudgpa | Position Id: 1160155

• Design, develop, and maintain interactive dashboards and reporting solutions that provide actionable business insights.
• Build and support data pipelines to ensure the accuracy, quality, and reliability of reporting data.
• Analyze complex datasets and synthesize findings into meaningful recommendations for stakeholders and leadership teams.
• Create executive-ready presentations, briefings, and reports that communicate insights clearly and effectively.
• Partner with business and technical teams to understand requirements, identify opportunities, and drive data-informed decisions.
• Leverage AI-powered tools and technologies to accelerate research, analysis, and insight generation while maintaining a strong focus on accuracy and quality.
• Manage multiple priorities, work independently, and deliver high-quality results in an environment with evolving business needs.
• 3+ years of experience in data visualization, business intelligence, data analytics, or data science.
• Experience building dashboards and supporting data pipelines.
• Proficiency with Tableau and SQL.
• Experience with Python and/or R for data analysis and automation.
• Strong Excel and PowerPoint skills, including the ability to create polished, executive-level deliverables.
• Exceptional written, verbal, and presentation skills.
• Demonstrated ability to analyze complex information and communicate findings to diverse audiences.
• Strong stakeholder management and collaboration skills.
• Ability to work independently, manage ambiguity, and prioritize competing demands.
• Experience within financial services or another highly regulated industry.
• Familiarity with Qualtrics or similar survey and customer feedback platforms.
• Experience preparing executive briefings and strategic recommendations for senior leadership.
• Strong understanding of business operations, customer relationships, and organizational performance metrics.
• Experience leveraging AI-enabled tools to improve analytics and business processes.
• A detail-oriented approach to dashboard development, testing, and data quality.
• Strong business acumen and a curiosity for solving complex problems.
• The ability to influence stakeholders and drive outcomes without direct authority.
• A passion for turning data into impactful stories that support strategic business decisions.

Project details

New York City, NY Salary: $60.00 USD Hourly - $65.00 USD Hourly Description:

Data Visualization & Insights Analyst

About the Role

We are seeking a Data Visualization & Insights Analyst to transform complex data into clear, actionable insights for business leaders. In this role, you will develop dashboards, build and maintain data pipelines, analyze trends, and create compelling executive-level presentations that support strategic decision-making. The ideal candidate combines strong analytical skills with excellent storytelling abilities and can thrive in a fast-paced, collaborative environment.

• Start: flexible
• Remote: onsite
• Location: New York City, NY, US, US
• Rate: 60-65 EUR/h