DEMAND MANAGER

Project overview

Job description

Your main responsibilities

As a Demand Manager, you are the ambassador for customer service and the operational pivot for our flows:

Interface & Customer Relations:

Be the preferred point of contact via the VASSCO hotline.

Welcome, understand, and process customer needs with responsiveness, rigor, and professionalism.

Activity Management & Monitoring:

Enter and qualify all requests in the new ticketing tool.

Manage the lifecycle of each ticket until its final closure.

Logistics & Transport Coordination:

Handle logistics requests using the dedicated supply chain tools.

Generate transport requests and coordinate their execution with transport partners and internal teams.

Continuous Improvement:

Contribute with Thales experts to the development of in-depth responses and the formalization of procedures.

Propose and implement continuous improvement actions.

Actively participate in team dynamics, particularly during Short Interval Management (SIM) meetings.

Salary according to profile

Profile sought

Proven experience in customer relations (support, hotline, dispute/request management).

Solid knowledge of logistics or supply chain (experience in setting up a logistics chain similar to VASSCO is a real asset).

Proficiency with IT tools: ticketing solutions and logistics/flow management software.

Personal qualities:

Excellent interpersonal skills, listening ability, and a strong sense of customer service.

High level of rigor, flawless organization, and perfect prioritization.

Adaptability to unforeseen circumstances and curiosity to understand technical issues.

Team spirit, proactivity, and dynamism.

About our client

We are looking for a Demand Manager (m/f) for our client

experience level

qualification

education level

• 5 year(s)
• Sales Administration Assistant (f/h)
• BAC+2

Project details

• Start: flexible
• Duration: 4 mois
• Location: Massy, Essonne, FR
• Languages: French