Desktop Support Analyst

Project overview

Description

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Greenville, South Carolina. This Contract position is ideal for someone who enjoys resolving hardware and software issues, maintaining reliable workstation performance, and delivering responsive service to users. The role will focus on desktop support, user account assistance, imaging, and day-to-day troubleshooting across Windows-based systems.

Responsibilities

Provide direct support for desktop and workstation issues, diagnosing and resolving technical problems affecting end users.

Install, configure, and maintain Windows 10 devices to ensure stable and secure daily operations.

Set up, replace, and troubleshoot desktop hardware components, peripherals, and related equipment as needed.

Perform desktop imaging and device preparation for new deployments, upgrades, and refresh activities.

Support user account administration tasks within Active Directory, including access updates and basic account maintenance.

Respond to service requests in a timely manner, document resolutions, and escalate complex issues when appropriate.

Assist with workstation standardization efforts and support technical changes as assigned within the desktop environment.

Requirements

Hands-on experience supporting PC desktop and workstation environments.

Working knowledge of Active Directory for routine user and device administration.

Practical experience troubleshooting desktop hardware and peripheral issues.

Proficiency supporting Microsoft Windows 11 and Microsoft 365 in an enterprise setting.

Experience with desktop imaging, configuration, and deployment processes.

Ability to communicate technical solutions clearly to end users and support teams.

Strong problem-solving skills with the ability to manage multiple support tasks effectively.

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Job Facts: Contract W2 | Contract Independent | On-site | USD $22.00 - 25.00 per hour

Skills: Technical Support, FOCUS, Remote Support, Active Directory, Computer Hardware, Microsoft Windows, Microsoft Office, Disk Imaging, Problem Solving, Conflict Resolution, Management, Finance, Accounting, Marketing, Legal, Customer Support, Online Training, Artificial Intelligence, Insurance, .NET, Privacy

Reference: Dice Id: rhalfint | Position Id: 03230-0013531941

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Project details

• Start: flexible
• Remote: onsite
• Location: Greenville, SC, US, US
• Rate: 22-25 EUR/h