Desktop Support Engineer

Project overview

If you are an experienced Desktop Support Engineer with excellent communication skills and a proven track record of providing 1st class customer service, we have a new contract we would like to discuss with you.

Please note this role requires onsite attendance 4-5 days per week and has been deemed inside IR35.

We're looking for a Desktop Engineer to provide hands-on 1st and 2nd line support across a mixed Windows and macOS environment. You'll resolve user issues, manage service desk tickets and complete daily checks to help keep systems running smoothly.

Responsibilities

What you'll bring

Experience with Intune, VMware or Hyper-V, Veeam or PowerShell would be useful.

• Support users with laptops, software, Microsoft 365, connectivity and meeting room technology.
• Set up equipment and accounts for new starters, manage access requests and maintain IT asset records.
• Monitor backups, Microsoft 365 services, Servers and network alerts, investigating or escalating issues as needed.
• Troubleshoot Active Directory and Entra ID, Windows Server, virtualisation and basic network issues.
• Keep tickets and support documentation clear and up to date.
• Experience in a 1st or 2nd line IT support role, with strong Windows 11 and macOS troubleshooting skills.
• Practical knowledge of Microsoft 365, Active Directory or Entra ID, and core networking such as DNS, DHCP and VPNs.
• Experience using a ticketing system and working to service targets.
• A helpful, organised approach and the ability to take ownership of issues through to resolution.

Project details

• Start: ASAP
• Duration: 6 months
• Location: London, UK, GB
• Rate: 28-28 EUR/h