Desktop Support

Project overview

Job description:Strong communication skills

Be able to communicate appropriately

Inform in timely manner critical issues

Document proficiently the tickets attended

Technical and analytical:

Adept at providing computer support

Skilled in systems troubleshooting, installations and maintenance

Well versed in Windows environment (Windows 10 or others)

Customer-service and help desk skills

Ability to learn new software and hardware.

Active listening

Analyze technical issues.

Application support (basics)

Assess customer support needs.

Attention to detail.

Diagnosing hardware

Diagnosing software

Mobile Devices (configuring Gmail accounts, hard reset phones when needed)

Networks (basics, just to be able to follow instructions from the IT infrastructure team)

Patience

Redirecting Problems to Appropriate Resources (escalation)

Web Applications (basic use)

Web Support (basics)

Troubleshooting

MES support (hardware and software); MES is the production system which

needs a lot of attention and support when it fails. The IT technician needs to understand

the importance of production system failures and communicate effectively with the rest of

the teams. The IT support includes: Installation, be able to do a simple printing test of the

labels, re installation if it fails, basic knowledge of the production line name so the MES

can be linked properly to its production line, etc.

Zebra printers (Thermal) support

Network basic support (check LAN cables, be able to set up a network printer by adding

IP s, report a damaged printer, etc)

Time clock support (basic network settings setup such a checking IP, resetting when

needed)

Be able to manage his IT tickets properly as per the SLA (Service Level Agreement) in

the IT portal

Organizational

Follow technical instructions

Help Desk reporting systems

Meeting deadlines

Multitasking

Prioritizing

Scheduling

Working quickly

Writing clear and concise Emails and reports

Job Facts: Contract Independent | Contract W2 | 12 Months | 25% Travel Required | On-site | $25 - $35/hr

Skills: Desktop support, Technical support, Customer support

Reference: Dice Id: 90907082 | Position Id: 9110526

Project details

• Start: flexible
• Duration: 12 Months
• Remote: onsite
• Location: Toledo, OH, US, US