Desktop Support Technician (Windows 11, AD, Office 365)

Project overview

Please contact Sumi Delplanque via LinkedIn

The desktop support technician is responsible for technical assistance to users, focusing on resolving incidents related to systems, networks, email, office software, or hardware.

Responsibilities

Technical Skills:

· OS: Windows 11

· Microsoft Active Directory: user management, resources, groups, access rights to shared directories, etc. (ideally: knowledge of Active Directory Federation Services and/or Azure Active Directory Sync), DHCP, DNS, NTP

· Microsoft Exchange (ideally Exchange Online / Office 365): mailbox administration, distribution lists, etc.

· Microsoft SharePoint (ideally SharePoint Online / Office 365): user administration, site administration, etc.

· Microsoft Intune/Autopilot/MDM: masters, software deployment, updates, inventory management (or possibly Microsoft WSUS)

· DOS and PowerShell scripts (possibly Bash).

· Microsoft Office suite.

· Inventory management and support process and incident handling

· Antivirus (ideally Trend Micro).

· IP Telephony, unified communications.

• Provide Level 1 and 2 technical support to users (workstations, printers, office software, etc.)
• Install, configure, and maintain office equipment (PCs, printers, scanners, phones, etc.)
• Manage incidents and requests via the ticketing tool (diagnosis, resolution, follow-up)
• Participate in the deployment of new hardware and software
• Manage the IT inventory (inventory, updates, renewal)
• Train and support users on office tools
• Write procedures and technical documentation

Project details

IDF

Remote Work: 2 days per week

Work Environment

About emagine For 30 years, our clients have seen emagine as a reliable partner to whom they entrust their IT, Application, Digital, and Cybersecurity projects. Present in France through 5 offices and in ten other European countries, we now form a group with a turnover of €600 million, with over 4,500 consultants on assignments. We support our clients on high value-added services and offer complete audit and external resource management solutions. We owe our ability to intervene on complex or specialized services to our spirit of innovation and the agility that emagine places at the heart of its strategy.

• Start: 08/11/2026
• Duration: 6 mois
• Remote: hybrid
• Location: 95700, Roissy-en-France, Île-de-France, FR
• Rate: 31-35 EUR/h
• Languages: French