Director Organization Development and Process Optimization

Project overview

Director Organization Development and Process Optimization

The Position

Team

The BST team (Special Investigations, Support, and Testing) consists of approximately 30 employees. The assignment specifically relates to the Support and Testing clusters, which carry out activities for Youth and Wmo.

The activities include reporting, testing indications, and administrative support. Due to the historical development of tasks and the transfer of basic social services to Wijkracht Hengelo as of January 2025, the task package has changed. This has created a need for an integral reorientation of the structure of the clusters.

Assignment

As a Director Process Facilitator BST, you will guide the research into a future-proof structure for Support and Testing within Youth and Wmo. You will connect employees, management, and project leadership, and bring processes, tasks, responsibilities, and organizational consequences into coherence.

The emphasis is on both process optimization and efficiency, as well as the human side of change. You will investigate which tasks can be done differently, more simply, automated, or assigned elsewhere, and what the consequences are for roles, positions, and collaboration.

The director:

The position is temporary and focused on sustainable organizational improvement, without taking over the line management responsibility of the team manager.

Result Areas

The assignment focuses on these main areas:

Intended Result

At the end of the assignment, there will be a clear picture of the current processes, tasks, and responsibilities, including the main bottlenecks and improvement opportunities. In addition, concrete proposals will be available for process optimization, a more efficient structure, and a suitable future allocation of roles and tasks.

About the Company

Gemeente Hengelo is a dynamic organization with over 900 dedicated employees committed to a livable, entrepreneurial, and innovative city. With over 80,000 inhabitants, the municipality is large enough for challenging projects and small enough to remain agile.

As an employer, they offer a professional and collegial work environment where collaboration, initiative, and results-oriented work are central. They value innovation and development, both within the organization and in collaboration with partners.

They are looking for professionals who want to build the future of Hengelo together. Working for the municipality means contributing to a city with character, ambition, and a strong sense of community.

What You Bring

• analyzes and improves existing work processes;
• maps out tasks, responsibilities, and bottlenecks;
• investigates possibilities for standardization, automation, and AI support;
• guides employees and organizes work sessions;
• creates involvement and support for changes;
• advises management on future structure and task allocation;
• supports the development and implementation of new working methods;
• monitors the balance between efficiency, quality, and workability.
• Process Optimization
• Analysis of processes and identification of bottlenecks, duplications, and opportunities for simplification and automation.
• Organization Development
• Researching a suitable future task allocation, ownership, roles, and responsibilities.
• Change Management
• Guiding employees, organizing discussions and work sessions, and gathering experiences and improvement suggestions.
• Human Impact
• Identifying concerns and development needs and supporting a transparent and careful change process.
• Advice Formation
• Substantiating future scenarios and providing input for the final advice and the follow-up phase.
• Experience with organization development and change management;
• Experience with process optimization and business operations;
• Knowledge and experience in training and guiding employees in new tasks;
• Minimum of 3 years of experience within a municipality in the last 5 years.

Project details

• Start: flexible
• Location: Hengelo OV, NL
• Languages: Dutch