DV Cleared OSM Service Desk Agent

Project overview

Job Title: 1st Line OSM Contact Centre Agent

Project details

London - Temple

Six months initial, with potential for extension

Up to £430 per day via an approved umbrella company

Shift Pattern: MON-FRI 0700-1500 and every 3rd week 1100-1900

Must hold active DV clearance

Our client, a reputable organisation, is hiring for a dedicated 1st Line OSM Contact Centre Agent to join their Service Desk team. This is an exciting opportunity to support a high-profile user community, ensuring the smooth operation of critical IT services.

What you'll be doing:

. Providing technical support to end users across multiple products and systems, including Microsoft, networks, and applications

. Logging incidents and managing queries via incident management tools

. Developing an understanding of customer environments to deliver tailored support

. Following established processes, documenting actions, and suggesting improvements

. Diagnosing issues, escalating complex problems, and maintaining service levels

. Collaborating effectively with team members and stakeholders to resolve issues promptly

. Continuously updating your technical knowledge to support evolving business needs.

What you'll bring:

. Strong problem-solving skills with the ability to work under pressure

. Experience supporting Windows Server environments, including Active Directory, DNS, and Group Policy

. Familiarity with backup solutions like Veritas NetBackup and VMware technologies

. Good understanding of user account management and basic network troubleshooting

. Excellent communication skills and a proactive approach

. Ability to work on a 24/7 shift rota

Desired Skills:

. Knowledge of Windows Server 2012/2019, Windows 11 VDI, Horizon Brokers, Veeam, and HCI solutions

. Experience with Oracle/SQL, Exchange 2013, and server infrastructure

. Familiarity with VMware, Open VMS, and IDAM systems

This is your chance to join a dynamic team supporting vital IT services in a fast-paced environment. If you're motivated, technically capable, and ready to make an impact, we want to hear from you!

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

• Start: flexible
• Location: London, UK, GB
• Rate: 50-54 EUR/h