Expert Ivanti (Brussels 2 days/week)

Project overview

The client is a major institutional and industrial player ensuring security of supply and driving the ecological transition on the European electricity grid.

Within the Digital Workplace department, the Users Support team designs and maintains ergonomic and robust tools enabling internal teams to deliver excellent operational support. The team provides Level 2 support for service management tools and develops "turnkey" automated workflows for business users.

The central component of this ecosystem is Ivanti Service Manager, used daily for submitting internal requests and resolving support tickets. To support the expansion of the functional and technical scope, the client is looking for a Software Solution Specialist (Ivanti Expert).

The specialist will be involved in the entire lifecycle of the ITSM solution to adapt and optimize support tools:

• Development and configuration: Translate and implement the functional and technical needs of users through advanced configuration or scripting in the support tools.
• End-to-end project management: Actively participate in all phases of new software developments and configurations.
• Operation and maintenance: Ensure availability, operation, and preventive and corrective software maintenance in collaboration with the team.
• Business consulting & Best practices: Support and advise key users on IT service management issues and the adoption of ITSM best practices.
• Ecosystem integration: Ensure the continuous integration of the solution within the company's application landscape and overall system architecture.
• Continuous improvement: Identify areas for optimization, initiate and participate in software evolutions of the platform.
• Acceptance testing and change management: Support the testing phase (acceptance/UAT) and lead end-user training.

Project details

• Start: flexible
• Remote: hybrid
• Location: France, FR
• Rate: 88-88 EUR/h
• Languages: French