Expert Teams Voice

Project overview

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Drive the convergence of unified communications and the Cloud

We are looking for an Expert Teams Voice to strengthen our teams and support our clients in modernizing their telephony solutions. At the heart of a high-availability environment, your role will be to manage the engineering, deployment, and level 3 operation of the Teams Voice solution. You will be the technical referent for Voice over IP (ToIP) architectures and ensure the fluidity of critical communications within complex hybrid environments.

Your Future Environment

You will join the RUN ToIP team responsible for the digital transformation of communication systems. Constantly interfacing with project teams and Microsoft, you will work on infrastructures combining Cloud Office 365 components and On-Premise equipment. This is the ideal setting to express your expertise in voice protocols, optimize the performance of Oracle SBCs, and play a driving role in the large-scale transition from Skype for Business to the Teams Voice ecosystem.

Your Key Missions

Engineering & Design (Build):

Operational Expertise & Performance (Run Level 3):

Governance & Skills Transfer:

• Carry out the technical design and installation engineering of simple or complex technical platforms.
• Actively participate in the deployment of the Teams Voice solution in coordination with the project team.
• Define methods, tools, and qualify the implementation of network and telecom protocols and hardware.
• Coordinate the various technical stakeholders during installation and configuration phases.
• Ensure the maintenance in operational conditions (MCO) and guarantee the availability of LAN/MAN/WAN network and Telecom infrastructures.
• Handle complex incidents and service requests (Levels 2 and 3): perform diagnostics, identify root causes, and propose workarounds or corrective solutions.
• Ensure the operation of technical components, manage capacity planning, and implement good management practices to optimize performance.
• Participate in the on-call system to ensure service continuity of critical infrastructures.
• Act as the primary technical referent with Microsoft and manage the opening and follow-up of publisher incident tickets.
• Ensure the updating and quality of operational documents and technical files.
• Provide skills transfer to RUN teams and lead training sessions or internal technical meetings.
• Conduct constant technological monitoring and prospective evaluation of unified communication product evolution.

Requirements

Your Strengths

Our Benefits

5 Reasons to Join Us

Our Selection Process

Storm Group encourages an inclusive and multicultural culture where diversity of profiles enriches our collective intelligence. By joining the Storm Team, you become part of a committed ecosystem that places the development of your talents at the heart of its strategy, while actively contributing to solidarity and reducing environmental impact, both within our offices and in the large-scale projects we undertake for our clients.

Work Environment

Storm Group is a consulting firm specializing in the transformation of Information Systems and Organizations. We support our clients across the entire IT value chain, from expert sourcing to strategic consulting and software engineering.

Our clientele primarily consists of major players in the banking, insurance, and finance sectors, for whom we mobilize rigorously selected consultants for their most strategic projects.

• Education: Engineering degree or Master's degree (Bac+5) specializing in IT, networks, and telecommunications.
• Experience: You have solid and successful experience in the administration and engineering of IP telephony solutions in a large enterprise environment.
• Imperative Technical Expertise:
• Expert level in Teams Voice solutions (Direct Routing, Operator Connect, Calling Plans).
• Confirmed level in Skype for Business (management of hybrid infrastructures and migrations).
• Confirmed level in Oracle SBC equipment (session border controllers).
• Cloud Ecosystem Skills:
• Mastery of the Office 365 Cloud architecture and its related functional components (Active Directory, Exchange Online, etc.).
• Solid knowledge of LAN/MAN/WAN network infrastructures and associated Telecom protocols.
• Languages: Professional English required (reading and writing for exchanges with the Microsoft publisher).
• Rigor and Analysis: Ability to diagnose complex voice signaling issues and propose structured remediation.
• Consulting and Pedagogy: Aptitude to support teams and transmit knowledge through training or reference documentation.
• Responsiveness and Commitment: Strong sense of responsibility to ensure service availability, especially during on-call periods.
• Public transport pass reimbursement up to 75%.
• Meal vouchers subsidized by STORM GROUP at 50% (€10.5 / day).
• Access to Gymlib / Wellpass (sports and well-being).
• Health / Provident Fund plan set up with Alan.
• Continuous training: Access to Udemy Business.
• Referral bonus, profit-sharing, and participation bonuses.
• Two to three days of remote work per week.
• Tailored Career Path: Co-create a unique professional trajectory adapted to your ambitions.
• Strategic Missions: Participate in large-scale projects, perfectly aligned with your expertise.
• Dedicated Support: Benefit from structured annual reviews to ensure your continuous progress.
• Continuous Excellence: Develop your skills daily within a demanding ecosystem.
• Sustainable Performance: Evolve in an environment where professional demands respect your work-life balance.
• Introductory call with a recruitment manager.
• Technical interview with in-depth technical evaluation.
• Final meeting to validate fit and project outlook.

Project details

• Start: ASAP
• Duration: 1 mois
• Remote: hybrid
• Location: 75002, Paris, Île-de-France, FR
• Languages: French