Family Support Worker

Project overview

Family Support Worker

Make a direct impact supporting kinship families in Surrey.

Randstad is proud to partner with a leading care charity to recruit a passionate Family Support Worker. If you are driven by making a difference for grandparents, siblings and family members stepping up to raise children, this role offers a rewarding opportunity to deliver pioneering 1-to-1 support and community interventions.

Role Snapshot

About the Opportunity

The programme is an evidence-informed 6-month intervention for kinship carers delivered in the home and community. As a Family Support Worker, you will deliver this flagship programme to families in Surrey, providing intensive one-to-one support to empower carers to become resilient, well-informed and equipped with strong support networks. You will assist them in navigating local ecosystems to unlock community assets.

Additionally, you will play a key role in delivering the kinship programme in Surrey, ensuring prospective and new kinship carers understand their journey to becoming Special Guardians and access appropriate workshops and services.

• Role Title: Family Support Worker
• Salary: £26,500 per annum
• Working Hours: Full-time (35 hours per week)
• Contract: Fixed-term until 31 March 2027
• Location: Based in Surrey, with remote working and community and home visits, and occasional travel to the head office in London

Responsibilities

One-to-One Support

Ready Programme Delivery & Coordination

Collaboration

Safeguarding & Risk Management

Monitoring & Evaluation

General Duties & Standard Clauses

What We Are Looking For

Essential Criteria:

Desirable Criteria:

Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.

Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.

experience

Children services

skills

be able to manage challenging situations

• Direct 1-to-1 Guidance: Provide intensive emotional and practical guidance directly to kinship carers for up to six months.
• Advocacy & Liaison: Offer advocacy support in meetings, liaise with schools, and connect with local organisations for specialised support, training, and behaviour management.
• Groups & Grants: Set up and facilitate monthly support groups, assist with grant applications for essential items/breaks, and signpost carers to targeted training opportunities.
• Engagement & Booking: Book carers onto workshops, register them via scheduled calls and support engagement throughout.
• Needs & Referrals: Identify additional needs or reasonable adjustments, refer carers to advice and peer support services and occasionally assist in online workshop delivery.
• Administration & Evaluation: Manage workshop records, collate feedback, track outcomes and maintain internal database systems.
• Work closely with internal teams across communications, campaigns, peer support and advice to keep carers at the centre of service delivery.
• Assist local authorities with the referral process and build overall awareness of kinship care.
• Represent the team at external events and meetings where relevant.
• Recognise, report, record, respond and refer safeguarding risks using established procedures in collaboration with Designated Safeguarding Leads (DSL/DDSL).
• Complete event risk assessments, follow Health & Safety guidelines and utilise the lone worker app.
• Accurately record casework, visits and group attendance on Salesforce.
• Complete carer Needs Assessments, set SMART goals, conduct mid-term reviews and gather quarterly case studies.
• Prepare monthly area reports, contribute to local authority quarterly reports and attend monitoring meetings.
• Engage in team meetings, supervision, appraisals, and reflective practice.
• Promote Kinship Care Week locally and attend staff team days.
• Adhere to Equal Opportunities, Safeguarding, Data Protection/GDPR, and Health & Safety policies.
• Requires a satisfactory enhanced Disclosure and Barring Service (DBS) clearance.
• Experience: Proven background in family work, conducting needs assessments (in-person and remote), facilitating support groups, handling safeguarding and utilising CRM systems (e.g., Salesforce).
• Knowledge & Skills: Understanding of kinship care regulations and Special Guardianship guidance. Excellent administrative, organisational, IT (Word, Excel, CRM), and communication skills.
• Work Management: Ability to manage a complex workload independently, meet project KPIs, maintain strict confidentiality and manage a diary effectively.
• Requirements: Right to work in the UK and a full, clean driver's licence.
• Personal Attributes: Positive, empathetic, and professional attitude. Strong commitment to Equity, Diversity, and Inclusion principles.
• Flexibility to travel across London and England as required.
• Personal lived experience of kinship care.
• Experience writing copy, case studies, and newsletter articles.
• Prior experience using Salesforce databases.
• Awareness of the National Kinship Care Strategy for England 2024.

Project details

• Start: flexible
• Duration: 6 Months
• Location: Guildford, Surrey, GB