Front Office Employee Large Business

Project overview

For our client Enexis, Harvey Nash is looking for a Front Office Employee Large Business.

Please send applications via the website, including the following information:

Availability in hours per week

Has the candidate worked for Enexis before?

Holiday plans within the next 3 months

Expected start date: Preferably ASAP

Project details

Engagement for 3 months

Option for extension: Yes

Number of hours per week: 32-40 hours

Location of work: Tilburg and occasionally Weert

On-site or from home: 50/50

Freelancer possible: No

Direct Hire: No

Deadline for proposing candidates: Monday 19-10 before 16:00

Position scale: Scale 12

Target rate (all-in, including travel and parking costs and any accommodation costs, excluding VAT): 67.51

Date of intake interview at Enexis online or on-site: TBD

Screening type: Basic

Assignment description

Front office employee GZ-XL

Are you a connector who is used to building and maintaining a customer-oriented relationship with a demanding customer group? Do you want to be at the forefront of new and improved customer service? Do you also have a feel for technology? Are you eager to contribute to the Netherlands with your knowledge and experience? Then the role of front office employee GZ-XL might be for you!

With your energy, it's possible

As a front office employee GZ-XL, you are part of a team that contacts all XL customers in your area and guides them through the complex world of energy.

You are the first point of contact for the XL customers in the relevant area.

You are responsible for recording all incoming and outgoing contacts with customers and logging them in the systems, and you ensure that follow-up actions are initiated towards operations XL and the branch, and you monitor them.

(Proactively) schedule and prepare customer appointments for relationship managers and area directors.

Perform operational tasks for green gas, compensation for N-0 customers.

Are the first point of contact for GZ-XL for internal departments.

How you will take on this challenge

As a front office employee GZ-XL, you are an important player in building and maintaining the relationship with our largest strategic customers. The first point of contact for them for all their questions. We also expect to engage with customers more proactively, meaning more outbound communication.

In summary: A challenging role at the heart of the energy transition for XL customers at the intersection of customer and technology.

Through your internal network, creativity, and close collaboration with colleagues, you will help us maintain the momentum of the energy transition.

You will put your shoulders to the wheel with

You will work at the Large Business department, a business unit that includes three customer departments: XL, Multisites, and Regular. Your team will be the diverse Team XL. It consists of 70 employees, 15 of whom are relationship managers.

Now that the energy transition is gaining momentum, the team regularly faces major challenges. Yet everyone enjoys it immensely. Not least because everyone within Team XL is always there for each other. There is also plenty of room for personal development, and knowledge and experiences are shared extensively.

How you will approach it

You are confident enough to be the first point of contact for large business customers and to answer their questions properly or to initiate and monitor follow-up actions. All to optimally serve the customer.

Furthermore, you have:

At least MBO-4 level and affinity with B2B contact techniques;

A structured way of working where an agreement is an agreement;

Are stress-resistant with many varied questions;

Have the willingness to work 1 day per week at different locations within the area.

Interested? We would like to receive a CV and the following information (without this information, the CV will not be processed):

Earliest possible start date

Availability in hours per week

All-in rate (incl. travel, parking costs and any accommodation costs, excl. VAT)

Has the candidate worked for Enexis before?

Holiday plans within the next 3 months

Place of residence

Motivation

Two references will be requested upon onboarding

By responding to this request, the Contractor declares to have taken note of and agrees with the General Terms and Conditions for Hiring or General Terms and Conditions for Independent Professionals of Harvey Nash and the associated Client Annex Enexis. These can be found at www.harveynash.nl/Enexis

• Start: Bij voorkeur z.s.m.
• Duration: Inzet voor 3 maanden
• Remote: hybrid
• Location: Tilburg, Noord-Brabant, NL
• Languages: Dutch