Front Office Employee VTH

Project overview

Due to the DBA Act (Deregulation Assessment of Employment Relationships), it is not possible to invoice as a self-employed person for this assignment. Matchd offers various types of employment contracts. We are happy to discuss this with you to determine which employment contract best suits your wishes and situation. Feel free to contact us for more information and an explanation of the possibilities.

About the function

Due to bridging an open vacancy and a maternity leave, we are looking for temporary support for our Front Office.

Are you administratively strong, service-oriented, and do you like to maintain an overview in an environment where many things are happening simultaneously? Do you enjoy helping residents and colleagues and ensuring that requests, reports, documents, and information requests reach the right place? Then we are looking for you for the front office of the Permits, Supervision, and Enforcement team.

As a VTH process employee, you are an important link between residents, colleagues, and the various specialist areas within our team. You ensure that questions and documents are processed carefully, monitor administrative progress, and support the processes related to permit issuance, supervision, and enforcement.

You work in a varied role. One moment you answer an information request or coordinate with the Customer Contact Center. The next moment you check a publication, process documents in the case system, or help a colleague with the administrative handling of a file. You see where processes can be improved and discuss this with your colleagues.

What will you do?

Together with your colleagues from the Front Office, you will perform various administrative and service-oriented tasks within the VTH domain. This may include:

The exact division of tasks will be determined within the Front Office. We will consider your experience, interests, and development opportunities. Therefore, you do not need to fully master all aspects on your first day.

What makes this role interesting?

The front office is the administrative heart of the VTH team. You will have contact with almost all parts of the team and gain a broad understanding of the work within the physical living environment.

You don't just work on administration. You also help improve service delivery and internal collaboration. You identify where information is missing, where a process is stuck, or where a resident could be helped more clearly. You actively report these signals.

The role therefore offers a combination of:

Who are you?

You maintain an overview, even when various questions and tasks come in simultaneously. You work carefully and consider it important that information is registered correctly and can be retrieved. You communicate clearly and friendly and know when you can answer a question yourself and when a subject matter expert colleague is needed.

Your team

The VTH team consists of approximately 30 colleagues and is divided into front office, policy and quality, permit issuance, supervision, and enforcement. We work together for a safe and well-organized physical living environment.

The atmosphere within the team is informal and collegial. We are doers, help each other with questions, and believe it is important that there is room for enjoyment alongside hard work. The front office works closely with all disciplines within the team and therefore has a central position in our daily service delivery.

3 months - 36 hours per week - 1 FTE

Profile of the suited interim professional:

• answering telephone questions and information requests from residents and companies;
• ensuring that questions requiring substantive assessment are directed to the correct colleague;
• registering, distributing, and processing applications, reports, documents, and other incoming items;
• monitoring the administrative workload and signaling when documents or actions are lagging;
• supporting colleagues in making files administratively complete and accessible;
• preparing and checking publications of applications, reports, and decisions;
• performing administrative checks, including those related to fees and file structure;
• processing data for CBS registrations and other information obligations;
• providing support for objections regarding fees;
• managing and updating information on the municipal website in consultation with Communications;
• maintaining contact with the Customer Contact Center and other support teams;
• taking minutes, recording agreements, and monitoring their follow-up where necessary;
• supporting the practical and administrative preparation of meetings and advisory processes, such as the municipal advisory committee;
• contributing ideas for work agreements and proposing improvements for an efficient, unambiguous, and resident-focused way of working.
• service delivery to residents and companies;
• process and case-oriented work;
• administrative responsibility;
• collaboration with various specialist areas;
• scope for further development within the VTH domain.
• Minimum MBO work and thinking level;
• Experience at a municipality or with permits, supervision, enforcement, environmental law, or case-based work;
• Experience with the Djuma case system;
• Preferably experience with CLO;
• Digitally proficient and able to quickly master new systems;
• Minimum of 3 days per week physically present at the office in Bergambacht;
• Available on Fridays.

Project details

• Start: flexible
• Duration: 3 months
• Location: Bergambacht, NL
• Languages: Dutch