Functional Administrator HvA

Project overview

As a functional administrator, you will strengthen the CRM product team on the user side of the platform.

Profile of the suited interim professional:

• Support users with questions about the current CRM environment and the communication module
• Take up recurring management tasks within functional administration
• Guide the onboarding of new users and user groups
• Provide basic training and training on the communication module
• Contribute to the development of new processes
• Test new functionality before it becomes available to users
• Participate in the sprint rhythm and scrum events of the product team
• Experience with functional administration of a CRM environment, preferably Microsoft Dynamics 365
• Affinity with communication software or email marketing; knowledge of Customer Insights Journeys is recommended
• Independent working method based on existing documentation, with a sense of when to involve the team
• Clear writing skills for documenting knowledge within the team
• Ability to communicate well with users without an IT background
• Experience gained in a complex organization, preferably within education
• Sufficient command of the Dutch language in word and writing

Project details

• Start: flexible
• Duration: 2 months
• Location: Amsterdam, North-Holland, South-Holland, NL
• Languages: Dutch