Functional Administrator (interim)

Project overview

As a functional administrator, you connect users, processes, and systems around the patent management system.

Profile of the suited interim professional:

• Analyzing user needs and translating them into change requests, recorded and followed up in Jira
• Ensuring the functional continuity of the patent management system, including authorization management and incident handling
• Executing release and change management and preparing and executing test plans (FAT/GAT/UAT)
• Preparing test scenarios, executing (smoke) tests, and elaborating test reports
• Analyzing and resolving system incidents and monitoring progress via Topdesk
• Supporting cybersecurity and compliance activities, such as audits, pentests, and security measures
• Investigating the transition to e-PCT (XML) and preparing decision-making on this
• Updating documentation, including instruction manuals, test reports, and the functional management handbook
• Guiding colleagues with innovations and their consequences for their working methods
• Completed education at HBO or WO level
• At least five years of experience in the role of functional administrator and/or application coordinator within a government or service organization with 2,500 or more employees
• Experience in liaising between ICT suppliers and users
• Preferred: experience with Agile Scrum and knowledge of BiSL
• Preferred: at least three years of experience with incident management, analysis methods, and management tools such as Topdesk and Jira
• Preferred: experience with XML and SQL
• Preferred: experience with supporting cybersecurity and compliance activities
• Strong analytical skills and clear communication skills
• Skilled in stakeholder management, decisiveness, and pragmatic action

Project details

• Start: flexible
• Duration: 6 months
• Location: The Hague, North-Holland, South-Holland, NL
• Languages: Dutch