Functional Technical Expert CRM360 Dynamics

Project overview

You will be involved in a major project aimed at transforming the customer relationship IS, in a stimulating and evolving environment. You will be integrated into a unit dedicated to the management and evolution of customer relationship tools, with a particular focus on the Microsoft Dynamics CRM solution.

Responsibilities

Technical environment:

• Support the operational management of the Dynamics CRM application (incident management, application monitoring, functional administration, data replay).
• Analyze incidents and problems, identify causes, propose and monitor action plans.
• Apply operational maintenance standards (MCO), contribute to the exploitability of application versions and the technical and functional roadmap.
• Challenge and validate solutions proposed by the TMA, participate in the validation of deliverables (code audit, performance, security, accessibility).
• Lead business requirements gathering workshops, write or review SFG/SFD, support the MOA and ensure reporting to the application manager.
• Prepare and distribute meeting materials, keep application documentation up to date.
• Coordination with internal and external stakeholders (IT, business units, suppliers, support teams).
• Contribution to the planning of application evolutions and versions, participation in service quality (performance, security, accessibility).
• Active participation in different project phases: workshops, facilitation, definition of business rules, functional and technical validation.
• Microsoft Dynamics (CRM), CI/CD tools (GitLab, SonarQube), infrastructure (IIS, SQL Server, ADFS), API, Kafka, SSIS, UML.

Project details

• Location: Saint-Denis (93).
• Partial remote work possible (up to 2 days/week).
• Full-time, 36-month mission.
• Freelance status.
• No travel required, occasional interventions outside of normal working hours possible.
• Start: flexible
• Remote: hybrid
• Location: Saint-Denis, France, FR
• Languages: French