Guest Service Officer

Project overview

Talent International is currently recruiting Guest Service Officer to work for the NSW Government, based in Parramatta OR North Ryde. The position is a a 6-month contract with a view to be extended, paying $40 to $45 per hour + Super.

7 hours per day/ 35 hours per week

Start Date: ASAP

Role 1 - Parramatta | $40-$45 per hour + super

Role 2 - North Ryde | $36.78-$40 per hour + super

Both positions are 6-month contracts with the possibility of extension, expected to commence at 35 hours per week, with the possibility of increasing to 38 hours per week.

Key responsibilities

Skills and experience

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on [contact removed] / [contact removed] for a confidential discussion.

• Based at Level 5, 1 Smith Street, Parramatta.
• Rotating coverage across Parramatta, North Ryde, Potts Hill and Homebush, usually working at one site per week.
• Rostered shifts include 7am-3pm, 8am-4pm and 9am-5pm.
• Predominantly based at 11 Julius Avenue, North Ryde.
• Occasional coverage at Parramatta and Potts Hill.
• North Ryde shifts are 7am-3pm. Coverage at other sites may involve 7am-3pm, 8am-4pm or 9am-5pm shifts.
• Deliver professional, customer-focused guest services to Sydney Water staff and visitors.
• Welcome and sign in visitors, answer calls and respond to enquiries and service requests.
• Coordinate meeting room bookings, setup and pack-down.
• Conduct regular floor and site inspections, logging safety, cleanliness and maintenance issues for resolution.
• Coordinate tenancy service requests and provide backup car park support when required.
• Assist with staff communications, intranet updates, general administration and logistics.
• Monitor service standards and identify opportunities to improve processes, knowledge resources and the workplace experience.
• Build effective relationships with internal and external stakeholders.
• Handle confidential and sensitive information with integrity and discretion.
• Support compliance with building, fire, emergency and workplace health and safety requirements.
• A minimum of 3 years' experience in Facilities Management.
• A Diploma in Facilities Management, Customer Service or a related discipline, or equivalent experience.
• Demonstrated experience providing operational and transactional business support.
• Proficiency in facilities, finance and asset management systems, along with Microsoft Office.
• Experience implementing process improvements with measurable results.
• Strong communication, stakeholder engagement, negotiation and conflict resolution skills.
• Excellent organisational skills, with the ability to manage competing priorities.
• A flexible, collaborative approach and availability to cover the relevant sites and rostered shifts.

Project details

• Start: ASAP
• Location: Parramatta
• Rate: 40-45 EUR/h