Hardware Asset Management Manager

Project overview

Job Summary

ob Title: Hardware Asset Management Manager Department: Hardware Asset Management Location: Client Location Job description – Hardware Asset Manager:

Key Responsibilities

Skill Requirements

Other Requirements

• Oversee the complete lifecycle of all IT hardware assets, including acquisition, deployment, maintenance, upgrades, Refresh and decommissioning.
• Maintain an accurate inventory of all IT hardware assets (AMDB / CMDB). This includes tagging, tracking, and reconciling assets across all departments and locations. Ensure all IT hardware assets are managed & compliance
• Prepare and present regular reports on asset status, utilisation, upcoming refresh cycles, and cost-saving opportunities
• Expertise in hardware asset management processes
• Maintaining standard catalogue in Service Now
• Manage and Maintaining hardware roadmap
• Stock room / warehouse Management
• Knowledge of demand Forecasting report for EUC devices/peripherals on Monthly basis.
• Extensive knowledge of the procurement of Hardware / Accessories / Peripherals.
• Proven experience with ServiceNow (HAM- PRO)
• Develop and maintain supporting documentation and reports.
• Integration and optimize processes for asset management
• Over Three years of experience using IT Service Management (ITSM) tools to manage IT assets (ServiceNow)
• Reconciliation with AMDB vs discovery sources (SCCM/AD/Intune/AV)
• Knowledge of Physical asset verification
• Proactively identify risks related to hardware assets (such as loss, theft, or obsolescence) and implement measures to mitigate them.
• Coordination with OEM for device repairs
• Build and maintain relationships with hardware vendors and service providers to support procurement, service, and warranty activities.
• Ticket Management.
• Resolving audit query.
• Proactively resolving any escalations / issues that are related to HAM.
• Any other tasks assigned by management Key Skills and Competencies
• Technical Knowledge: Strong understanding of computers, servers, peripherals, networking devices, and other IT hardware technologies.
• Organisational Skills: Exceptional ability to organise large inventories and manage multiple tasks simultaneously.
• Analytical Skills: Ability to analyse asset data to identify trends, inefficiencies, and opportunities for savings or improvement.
• Attention to Detail: Accuracy in tracking assets, managing documentation, and updating records is critical.
• Communication Skills: Ability to communicate clearly with stakeholders at all levels, including technical teams, management, and external vendors.
• Negotiation: Skilled in negotiating with vendors to secure the best pricing, service agreements, and support. Qualifications and Experience
• Bachelor’s degree from any field i.e Information Technology, Computer Science, Business Administration, or a related field (or equivalent professional experience).
• Demonstrated experience in IT asset management, inventory management, or a related role.
• Certifications such as ITIL, CHAMP, or similar are advantageous.
• Experience working with asset management software and tools.
• Familiarity with procurement processes and vendor management.
• Experience in a mid-sized to large organisation preferred.
• Project Management: Experience in planning and executing hardware deployments, upgrades, refresh and decommissioning projects.
• Problem-Solving: Initiative and resourcefulness in resolving asset-related challenges efficiently.
• Compliance Awareness: Understanding of relevant laws, regulations, and industry standards impacting IT asset management.

Project details

• Start: flexible
• Location: MA - Massachusetts, US
• Languages: English