Head of Platform Engineering & IT

Project overview

Who are we looking for?

At Welyo, we are looking for someone to lead the areas of Platform Engineering, DevOps, SysOps, Telco, and Workplace IT. You will take responsibility for an organization of about 12 people, including area leaders, supporting the development and operation of our CCaaS products and AI platform.

We are not looking for someone who will merely take over existing processes. We need someone who can assess the state of the organization, choose the right priorities, and drive change from diagnosis to measurable results. The main goal of the role will be to create an environment where product teams can safely and predictably deliver changes, and Welyo's services remain reliable.

If you have technical experience in DevOps, SRE, or SysOps, can develop area leaders, and know how to change ways of working without adding unnecessary processes, this role might be for you.

What will be your responsibilities?

What is important to us?

What environment will you work with?

We are developing a mature CCaaS platform and an AI platform. Our environment combines Linux and virtual machine-based infrastructure with container services, CI/CD automation, and monitoring and observability tools. In the Telco area, we work with Asterisk and SIP, among others, and Kubernetes remains a direction for conscious evaluation, not a ready-made technological assumption.

We do not expect knowledge of every tool used at Welyo. Understanding mechanisms, the ability to assess risk, and making decisions appropriate to the organization's scale are more important to us.

What will be important in the first few months?

What do we offer?

• Platform and IT Development Direction: You will define goals for individual areas, assess their maturity, and translate company needs into a change plan with measurable results.
• Leading Area Leaders and Teams: You will develop the autonomy of leaders, delegate decisions, build necessary competencies, and prepare replacements for critical roles.
• Platform as an Internal Product: You will develop shared environments, automation, and standard deployment paths that facilitate teams in building, testing, and delivering services.
• Service Reliability: You will organize the approach to monitoring, alerting, on-call, incidents, production changes, recovery, and business continuity.
• Execution and Predictability: You will manage priorities, capacity, dependencies, and unplanned work so that teams complete the most important initiatives instead of starting new ones.
• Cross-Area Collaboration: You will work with the CTO, Product, Development, QA, Architecture, and Security in planning initiatives, assessing feasibility, and operational readiness.
• Telco and Call Quality: You will lead experts responsible for telephony, cooperation with operators, and change security, without needing to be a specialist in every element of the domain.
• Workplace IT and Development Environment: You will ensure secure tools, efficient support, and a work environment that minimizes obstacles for employees and developers.
• Budget and Suppliers: You will plan infrastructure and tool expenses, assess service costs, and manage risks associated with external suppliers.
• Head-level Experience: You have led a multi-functional technical area responsible for a production SaaS service, and your role included decisions beyond managing a single team.
• Leading Leaders and Teams: You can set measurable goals, develop leaders' autonomy, delegate responsibility, and hold them accountable for results.
• Driving Transformation: You have experience with a technological or organizational change that you led from diagnosing the initial state to a lasting outcome.
• Technical Foundation: You have practical experience in DevOps, SRE, SysOps, or Linux administration and can assess change risk, deployment architecture, configuration, and pipelines.
• Responsibility for Production SaaS: You have made decisions regarding service reliability, monitoring, incidents, on-call, release management, backup, and recovery.
• Platform Engineering: You can treat the Platform as an internal product—recognize developers' needs, build a roadmap, and measure the usage and effectiveness of implemented solutions.
• Data-Driven Work Management: You can organize backlogs, limit WIP, assess capacity, identify blockers, and separate planned work from incidents and urgent requests.
• Business-Technical Decisions: You can translate technical debt, operational risk, and costs into understandable decision options for Product, CTO, and other leaders.
• Selecting Practices for the Organization: You are familiar with approaches related to ITIL, SRE, or service management, but you implement only those elements that suit the organization's scale and risk.
• Additional Experience: Knowledge of Telco or CCaaS, hybrid infrastructure, Public Cloud, Workplace IT, or operational maintenance of AI services would be an advantage.
• Understanding the Current State: You will talk to area leaders, teams, and stakeholders and learn about services, commitments, and key dependencies.
• Diagnosing Individual Functions: You will assess Platform Engineering, DevOps, SysOps, Telco, release management, and Workplace IT separately, basing conclusions on data and observations.
• Protecting Key Services: You will identify risks requiring urgent action and areas that should not be changed without prior preparation.
• Agreeing on Priorities: Together with the CTO and area leaders, you will determine the order of changes, their owners, dependencies, and the method of measuring progress.
• Initiating First Changes: You will start actions to improve delivery predictability, service reliability, and collaboration between teams.
• Planning Further Transformation: You will prepare a development plan for the areas, considering competencies, investments, costs, and risks.
• Work Model: Flexible working hours and remote work possibility.
• Scope of Position: Responsibility for the development of Platform Engineering and operations supporting CCaaS and AI products.
• Mandate to Act: The opportunity to shape standards for delivery, reliability, developer experience, and service management in cooperation with the CTO and area leaders.
• Stable Business Environment: Work in a company with an established position and support from investor MCI.
• Development Budget: Funding for training, conferences, and online courses.
• Benefits: Co-financing of medical care and a sports card.

Project details

• Start: flexible
• Remote: hybrid
• Location: Poznań, 27 Grudnia 3, PL
• Languages: Polish, English