Human-Centred Design Change Manager

Project overview

Human-Centred Design Change Manager | 8-Month Contract + Extensions | ACT, NSW, QLD

We are seeking an experienced Human-Centred Design Change Manager to join a prominent federal government agency, supporting a significant transformation program focused on improving business processes, employee experiences and organisational ways of working.

Working within the Transformation Office, you will play a key role in implementing a Target Operating Model (TOM) and Integrated Operating Rhythm. This is an excellent opportunity for a human-centred design specialist who enjoys collaborating with stakeholders, facilitating co-design workshops and translating strategic objectives into practical, sustainable business improvements.

Your duties will include:

Skills and experience we are looking for:

Highly desirable:

Application Process

This role requires candidates to be Australian Citizens who hold or are eligible to obtain an Australian Government Baseline security clearance.

Applicants will be required to provide an updated resume and responses addressing the selection criteria (maximum 3,000 characters per criterion).

Applications close: Wednesday, 18 November 2026.

If you would like to apply, please contact Mikayla Reber.

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• 8-month initial contract with up to two 12-month extension options
• Locations: ACT, NSW or QLD
• flexible working arrangements available
• Australian Citizenship required
• must hold or be eligible to obtain a Baseline security clearance
• Opportunity to lead human-centred process design, operating model transformation and organisational ways of working within a federal government environment
• Lead employee research, stakeholder consultation and current-state process mapping to understand existing workflows, employee experiences and operational challenges.
• Design and develop future-state processes and ways of working aligned with the Target Operating Model and organisational transformation priorities.
• Facilitate inclusive workshops and co-design sessions with employees, senior leaders and multidisciplinary delivery teams.
• Identify process inefficiencies, duplication, unclear accountabilities and opportunities for continuous improvement.
• Develop evidence-based recommendations to improve workflows, responsibilities, hand-offs and organisational effectiveness.
• Apply human-centred design methodologies, prototyping and iterative testing to refine processes and employee experiences.
• Produce high-quality process maps, employee journey maps, service blueprints, prototypes and supporting documentation to enable successful implementation.
• Demonstrated experience delivering human-centred design and process improvement initiatives within complex organisations.
• Strong experience supporting Target Operating Model (TOM) implementation, operating model transformation and organisational change.
• Proven ability to conduct employee research, stakeholder interviews, workshops and collaborative co-design activities.
• Experience developing current-state and future-state process maps, employee journey maps, service blueprints and process documentation.
• Strong analytical and problem-solving skills, with the ability to identify process inefficiencies and recommend practical improvements.
• Excellent stakeholder engagement, facilitation and communication skills, including experience working with senior leaders and cross-functional teams.
• Experience applying Agile, inclusive design and continuous improvement methodologies to deliver sustainable business outcomes.
• Previous experience delivering operating model transformation within Commonwealth Government or similarly complex environments.
• Strong understanding of organisational governance, business process design and cross-functional operating models.
• Experience translating strategic transformation objectives into practical workflows, responsibilities and ways of working.
• Relevant qualifications or professional experience in human-centred design, service design, business transformation or related disciplines.

Project details

• Start: 7th December 2026
• Duration: 8 months
• Location: Australian Capital Territory, AU
• Languages: English