IBM Sterling OMS Production Support Lead

Project overview

Key Responsibilities

Lead L2/L3 production support activities for IBM Sterling OMS and related integrated applications

Manage critical incidents, prioritize issues, and drive timely resolution within SLA commitments

Perform root cause analysis (RCA) and implement permanent fixes to prevent recurring issues

Monitor OMS order flows, inventory transactions, fulfillment processes, batch jobs, integrations, and overall system health

Coordinate with business users, infrastructure teams, vendors, and development teams during incident resolution and major releases

Lead deployment support, release validation, and post-production monitoring activities

Identify opportunities for automation, service improvements, and operational efficiency

Prepare operational dashboards, service reports, KPI metrics, and executive status updates

Mentor support team members and provide technical leadership during production escalations and war-room calls

Support high-severity incidents, on-call operations, and SLA-driven production support activities

Required Qualifications

8+ years of experience

Bachelors Degree

ITIL Foundation

Skills

IBM Sterling OMS

Order Management and Order Orchestration

Enterprise Integrations

Troubleshooting

Java/J2EE

XML/JSON

SQL

Unix/Linux

Monitoring and Observability Tools

WMS and ERP Platforms

IBM Sterling OMS Cloud Environments

Production Support Leadership

Incident Management

Root Cause Analysis

Stakeholder Management

Technical Leadership

Mentoring and Coaching

Release Management Support

Operational Reporting and KPI Management

Service Improvement and Automation

Supply Chain and Distribution Domain Expertise

ITIL Service Management

Schedule

Start date: 2026-09-23

Job Facts: Contract W2 | On-site | DOE

Skills: Data Link Layer, Network Layer, Management, Inventory, Post-production, Operational Efficiency, Dashboard, KPI, WAR, SLA, ITIL, Order Management, Orchestration, Java, J2EE, XML, JSON, SQL, Unix, Linux, WMS, Enterprise Resource Planning, IBM, Oracle Management Server, Cloud Computing, Production Support, Leadership, Incident Management, Root Cause Analysis, Stakeholder Management, IT Management, Mentorship, Coaching, Release Management, Reporting, KPI Management, Supply Chain Management, Distribution, IT Service Management

Reference: Dice Id: compun | Position Id: CHHDC5907055

Project details

• Start: flexible
• Remote: onsite
• Location: Boston, MA, US, US