ICT Service Desk Employee

Project overview

Introduction

As a Service Desk Employee, you are the hero of the municipality who immediately helps colleagues when they encounter IT or facility challenges. Whether it's a forgotten password, a frozen laptop, or a smart question about Microsoft 365, you jump in with full energy and ensure that everything is resolved quickly and customer-oriented. With your knowledge and decisiveness, you independently resolve most problems, so that everyone can continue as soon as possible.

This is a position where you can start immediately, for 36 hours per week. The position became available due to illness and is for several months at least.

What we offer you

Gross salary of €2,875 - €3,975 per month

Temporary assignment for several months

36 hours / 5 days per week

Bussum

Who you are

Responsibilities

Your activities will include:

Where you will work

Working for the municipality means contributing to society! In addition,:

• First point of contact: Friendly and effective communication with colleagues via phone, reception, and the Self Service Portal for IT and facility questions.
• Resolving incidents: Independently diagnosing and resolving first-line problems, such as login issues, frozen laptops, and malfunctions.
• User support & adoption: Guiding colleagues in Microsoft 365 and providing useful tips for working smarter and more efficiently.
• Hardware and device management: Issuing, receiving, and preparing laptops and mobile devices.
• Knowledge sharing & documentation: Carefully recording reports and solutions in the ticket system, so the entire team can act quickly.
• Proactive signaling: Recognizing patterns in recurring problems and proposing improvements to structurally prevent incidents.
• Escalation & collaboration: Timely and clear escalation of complex issues to the 2nd or 3rd line according to the applicable agreements.
• Management tasks: Supporting standard changes and performing light operational management tasks.
• 100% reimbursement of travel costs with public transport (2nd class)
• Mileage allowance if you travel by car
• Parking facilities in the garage under the Regional Office

Requirements

• You speak fluent Dutch
• You are immediately available for 36 hours per week
• You have MBO 4 ICT or junior HBO work and thinking level;
• You have 1-3 years of experience in a similar service desk role;
• You have basic knowledge of Microsoft 365, IT infrastructure, hardware, and networks;
• You are customer-oriented and service-oriented

Project details

• Start: flexible
• Location: Bussum, NL
• Languages: Dutch