Incident Manager - Utilities

Project overview

Are you looking for an exciting new opportunity?

Join the independent European leader in multi-technical services for energy and communications, supporting customers to design, build, operate, and maintain energy-efficient facilities, with 47,200 employees and a strong local presence across the group.

The organization is currently on the lookout for an Incident Manager to join a team supporting one of the world's best-known aerospace manufacturers in Toulouse. The ideal candidate will take charge when critical IT services go down, shaping how incidents are handled, improving processes and tooling, and leading teams through high-pressure situations in a high-profile, uptime-critical environment.

Don't miss out on this exciting opportunity and apply today!

Responsibilities

• Own the day-to-day incident management process and drive continuous improvement
• Prioritise, follow up and escalate incidents so they're resolved within agreed service levels
• Coordinate major and complex incidents across technical teams and keep stakeholders informed until resolution
• Monitor SLA performance, spot breaches early and put corrective actions in place
• Produce incident reports and help build dashboards that track service performance
• Share lessons learned and best practice with support teams in France and abroad
• Improve incident management tools, workflows and documentation

Requirements

• 5+ years' experience in IT incident management
• Expert-level ITIL knowledge
• Strong hands-on experience with ITSM platforms
• Familiarity with Agile and PRINCE2
• Excellent communication skills and confidence working with a wide range of teams
• Able to work independently and as part of a team
• A continuous improvement mindset

Project details

• Start: flexible
• Location: Toulouse, France, FR
• Rate: 50-50 EUR/h

Source notes

Salary:

• Profit-sharing and incentive scheme
• Employee share ownership plan
• Holiday bonus
• Fully paid maternity and paternity leave
• Additional exceptional leave (e.g., for a sick child)
• Strong commitment to diversity, inclusion and professional equality
• Clear career development and internal mobility opportunities
• 400€ per day