Infrastructure Engineer (Run/Operations)

Project overview

Infrastructure Engineer to join an EMEA run team in Barcelona (hybrid 2–3 days onsite) to design, build and operate infrastructure supporting a global contact centre, business applications and office solutions. The role focuses on SLA-driven ticket handling in ServiceNow, patching and vulnerability remediation, deploying infrastructure changes, and improving service delivery processes.

Requires strong hands-on experience across VMware ESXi, Windows and RHEL virtual machines, storage/virtualisation, enterprise datacenter hardware (Dell/HPE/Fujitsu), Cisco switching, Active Directory, and security tooling such as Qualys and Skyhigh; fluent English and willingness to travel are required.

Responsibilities

• Maintain SLAs for in-scope infrastructure by handling tickets in the ServiceNow queue
• Technical design, build and run of infrastructure solutions, virtualisation, storage and operating systems (Windows and Linux)
• Supporting global contact centre, business applications and agile office solutions
• Technical environment: VMware ESXi, Windows and RHEL VMs, Cisco switching, Qualys, Skyhigh, Active Directory

Requirements

• Technical design, build and run of infrastructure solutions
• Virtualisation (VMware ESXi)
• Storage and operating systems administration
• Windows Server administration
• Linux administration (RHEL)
• Enterprise/datacenter hardware support (Dell, HPE, Fujitsu)
• Networking fundamentals and Cisco switching support
• Active Directory administration
• Ticket handling and SLA-based operations (ServiceNow queue)
• Patching and vulnerability remediation
• Change deployment on infrastructure
• Scripting and automation to standardise/control environments
• Supporting infrastructure for global contact centre and business applications
• Security tooling exposure (Qualys, Skyhigh)
• Fluent English
• Ability/willingness to travel

Project details

• Start: flexible
• Remote: hybrid
• Location: Spain, ES