IT Production Manager / Service Delivery Manager

Project overview

We are looking for an IT Production Manager / Service Delivery Manager to lead an IT service center directly implanted at our client's site.

You will be responsible for a team of 5 employees involved in supervision, system operations, and mobility management activities.

As the primary point of contact for the client, you will guarantee service quality, compliance with contractual commitments, and operational and financial follow-up of the contract.

Your missions

Lead and organize the daily activity of the team (5 people).

Supervise system operations, supervision, and mobile fleet management activities.

Ensure SLA compliance and manage major incidents.

Manage, motivate, and support the team's skill development.

Ensure contractual and financial follow-up: invoicing, profitability, activity reports, commitment tracking.

Prepare and lead steering committees (COPIL / COTECH).

Manage client relations and regular reporting.

Identify and drive continuous improvement initiatives.

Coordinate escalations with technical experts.

Required skills

Mastery of ITIL best practices.

Experience in infrastructure project management.

Good knowledge of complex production environments (virtualization, high availability, large volumes).

Experience in system supervision and operations.

Experience in technical team management.

Knowledge of MDM solutions and mobile fleet management.

Mastery of contractual management and service indicators.

A plus: experience in Cloud transformation and project management certification.

Profile sought

With a minimum of a Bac+3 degree in IT, you have at least 5 years of experience in a SDM, Production Manager, or IT Service Center Manager role.

You are recognized for your ability to manage IT production activities, lead a technical team, and ensure quality client relations.

You know how to listen and understand client needs, translate them into concrete action plans, and mobilize teams around defined objectives.

You demonstrate:

Our recruitment process

We favor simple and transparent exchanges to get to know you and allow you to envision yourself in the role.

Practical information

Ready to take on the challenge?

Do you see yourself in this ad and want to put your skills to use in a stimulating technical environment?

Join the Tib's and let's build the next steps of your professional journey together!

TIBCO – Human Resources Department - BP 9 - Le Bois Cholet - 44860 SAINT-AIGNAN DE GRAND LIEU

As part of its policy for beneficiaries of employment obligations, Tibco emphasizes that its positions are open to candidates with disabilities.

Work environment

Who are we?

At Tibco, we are the Tib's!

A French digital services company, we are over 1,700 employees mobilized for over 2,000 clients in various sectors: telecoms, industry, retail, banking, insurance, healthcare, and the public sector.

Our mission? To support digital uses, ensure infrastructure performance, and contribute to more responsible digital practices.

Joining Tibco means choosing a French company that aims to reconcile performance, human commitment, and responsibility.

It also means joining a collective where we value:

We want to build lasting relationships with our employees, based on respect, proximity, and the desire to progress together.

Want to join us? Become a Tib'!

• Leadership and ability to unite a team.
• Excellent sense of service and client relations.
• Rigor, organization, and autonomy.
• Proactivity and a spirit of continuous improvement.
• Ability to manage priorities and high-pressure situations.
• Ease in communication and commitment management.
• You submit your application.
• Our recruitment team reviews your profile.
• You discuss with our operational managers.
• We organize an interview with our client.
• If our expectations align, we prepare your start together!
• Position to be filled as soon as possible, temporary, freelance, or payroll leasing.
• Daily rate: 400-450 euros
• Salary: 40-45K€
• The human element: the quality of relationships, listening, and trust are at the heart of our way of working.
• Autonomy: we encourage initiative-taking and the accountability of each individual.
• Team spirit: we move forward together, share our experiences, and value individual contributions.
• More responsible digital practices: we seek to reconcile economic performance, care for people, and respect for the planet.

Project details

• Start: ASAP
• Duration: 1 mois
• Location: Lyon, Auvergne-Rhône-Alpes, FR
• Languages: French