IT Support Consultant - Service Desk

Project overview

Context:

As part of a strategic European program focused on developing new digital payment infrastructures and solutions, we are looking for an IT Support Consultant - Service Desk to strengthen a team dedicated to operational IT support.

You will join an international and multi-stakeholder environment, within a team responsible for providing first-level support to users and various program stakeholders.

Your missions:

Profile sought

You have:

Complementary skills appreciated:

Work environment

You will join an ambitious European program and evolve in a demanding international environment. Do not hesitate to send us your application.

• Ensure monitoring of IT services and supervision tools
• Handle incidents, user requests, and alerts
• Qualify, analyze, and process first-level incidents
• Ensure follow-up of requests until their resolution
• Escalate incidents to the relevant support teams when necessary
• Update and document tickets in the incident management tool
• Apply ITIL processes and current operational procedures
• Participate in the continuous improvement of Service Desk activities
• Contribute to enriching the knowledge base
• Participate in the production of operational indicators and activity reporting
• Minimum 4 years of experience in IT support or Service Desk
• Good written and oral communication skills
• Fluent English (oral and written) mandatory due to the international context
• Ability to work in an international context and with multiple teams
• Organizational skills, autonomy, and ability to report on your activity
• Knowledge of banking systems and payment infrastructures
• Knowledge of European payment methods and financial services
• Experience in international projects or multi-organization environments
• Proficiency in Jira Service Management, Confluence, and supervision tools
• Knowledge of regulated and sensitive environments

Project details

• Start: ASAP
• Duration: 6 mois renouvelable
• Location: Paris, France, FR
• Languages: English, French