IT Support Coordinator

Project overview

We are looking for an IT Support Coordinator for a 3-month renewable mission in Paris.

Context:

Ensure the operational interface between user communities (RING 1 and RING 2) and IT teams by collecting, qualifying, and tracking their incidents, pain points, and needs. Create and enrich tickets on behalf of the business units, relay feedback to the relevant referents, SSI, or SOP, ensure backlog tracking, and oversee the proper handling of actions until their resolution. Evolve user communities in conjunction with referents and deploy the methodology for projects delivered to Production.

Also support major changes to the Work Environment by ensuring clear, proactive, and adapted communication to the relevant communities, and by capitalizing on their feedback to continuously improve the user experience.

Main missions:

Skills

• identify and maintain the network of business contacts
• organize regular meetings with communities
• collect incidents, pain points, needs, and feedback
• qualify issues before contacting technical teams
• identify common problems affecting multiple users
• detect recurring or emerging incidents
• provide users with visibility on ongoing issues
• relay the responses provided by IT teams.
• Evolve / ensure the MCO (Maintenance in Operational Condition) of user communities in conjunction with referents / business units.
• good knowledge of the Workstation
• Microsoft 365 and Teams
• understanding of Windows 11
• network and telephony environment
• ServiceNow / ticketing tools
• JIRA, planner: backlog tracking
• incident analysis
• community management
• user communication
• synthesis skills
• transverse coordination.
• ability to simplify technical topics.

Project details

• Start: 2026-11-23
• Duration: 3 mois (renouvelables)
• Location: 75 - Paris, FR
• Languages: French