IT Support - Dublin, Ireland - 6 months

Project overview

IT/2nd Line Support Engineer - Dublin, Ireland - 6 months+

Responsibilities

• Provide 2nd line support, resolving hardware, software and network-related issues.
• Manage incidents, service requests and escalations in line with ITIL best practices.
• Support Microsoft 365, Azure, Active Directory and endpoint management.
• Configure, deploy and manage devices using Microsoft Intune and Windows Autopilot.
• Troubleshoot remote access, security and infrastructure-related issues.

Requirements

If interested please apply with your latest CV and best contact number. (see below)

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• 2+ years' experience in an IT Support Engineer or 2nd Line Support role within a helpdesk environment.
• Experience working within an ITIL framework.
• Strong knowledge of Active Directory, Azure, Microsoft 365, cybersecurity, antivirus and firewalls.
• Hands-on experience with Microsoft Intune and Windows Autopilot.
• Familiarity with remote desktop tools and helpdesk software.
• Experience with ITSM platforms such as ServiceNow, Jira or similar is advantageous
• Previous experience supporting users within a global enterprise organisation.

Project details

Dublin, Ireland (hybrid working)

Contract: 6 months

January

We are looking for an experienced IT/2nd Line Support Engineer to provide technical support, troubleshoot IT issues and manage incidents within a global enterprise environment.

• Start: flexible
• Location: Dublin, Ireland, IE