IT Support Technician

Project overview

IT Support Technician – Retail Infrastructure Department

Do you enjoy user contact and solving technical problems? Join our Retail Infrastructure Department and become an essential link in IT support for our subsidiaries, stores, and headquarters.

Your missions

Receive and qualify user requests via our ticketing tool

Assist users (stores and headquarters): remote diagnostics and technical expertise

Provide support for tools, hardware, and applications deployed in stores

Offer local assistance to headquarters employees (hardware & software)

Check, troubleshoot, and maintain office equipment: printers, projectors, room screens, video conferencing systems

Manage user accounts in AD (creation, modification, deletion, account review)

Resolve incidents and ensure their closure in the management tool

Document and enrich the knowledge base

Requirements

First experience in IT support / helpdesk

Good command of the Windows environment (Office, Windows 10, Windows Server)

Network knowledge: LAN, TCP/IP, DNS, DHCP

Experience with Active Directory and ticket management tools

English AND Spanish essential (professional level required — role involves regular exchanges in English and Spanish)

Previous experience in the Retail sector would be appreciated

Your qualities

• Listening and paraphrasing
• Customer service orientation
• Solution-oriented approach
• Pedagogical, curious
• Rigorous, methodical
• Team spirit

Project details

On-site

⚠️ Non-negotiable prerequisite: proficiency in English and Spanish is essential for this position — please only submit candidates who confirm these two language skills.

• Start: ASAP
• Duration: 3 mois (renouvelables)
• Location: 59000 LILLE, FR
• Languages: French