IT Support Technician

Project overview

We are looking for an IT Support Technician for a client in the public sector. The role is close to the business and involves user-facing IT support with daily contact with employees, suppliers, and the client's central IT function.

The Role

We are looking for someone who combines technical understanding with a high level of service. You are confident in interacting with users, explain technical issues simply and pedagogically, take personal responsibility, and work proactively.

• Support, guidance, and troubleshooting in the digital work environment, including Microsoft Teams, Outlook, and SharePoint
• Support for computers, mobile phones, tablets, and business applications, including some installation and configuration of mobile devices
• Management of accounts and permissions
• Administration, ordering, and replacement of IT equipment such as computers, mobile phones, access points, and accessories
• Responsibility for ensuring that meeting room technology functions correctly
• Liaison between the business and the central IT function, with follow-up of IT tickets
• Develop, update, and improve instructions, routines, and cheat sheets

Requirements

• Relevant education or equivalent and high competence in IT support
• At least three previous assignments in IT support or operations
• Ability to work independently and take personal responsibility for their area
• At least 2 years of documented experience in user-facing IT support in a business environment
• Experience with user support, troubleshooting, and guidance within Microsoft 365 (Teams, Outlook, SharePoint, among others) in larger organizations
• Experience with management, ordering, installation, and configuration of computers, mobile phones, and tablets
• Documented experience with administration of user accounts and permissions, as well as handling IT tickets
• Good ability to communicate in Swedish, both spoken and written, and provide user support clearly and pedagogically
• Ability to work independently, structured, and service-oriented, as well as manage and prioritize multiple parallel tasks
• Two references from similar assignments in larger organizations within the last three years
• Work on-site at the client's location in Gävle

Project details

• Start: 2026-11-17
• Location: Gävle, SE
• Languages: Swedish