Junior ICT Service Desk Employee

Project overview

vacancy introduction

Do you want to give your ICT career a flying start in a dynamic work environment with plenty of room to learn? As a Junior Service Desk Employee, you are the first point of contact for colleagues and ensure that all digital workstations function flawlessly!

Note: applications can be submitted until Thursday, November 12, 12:00 PM, due to a short deadline.

Please respond with your CV and motivation.

what we offer you

Salary scale 7 of the Municipal Collective Labour Agreement

Assignment until at least February 16

Municipal Authority of Ede

36 hours per week

who you are

To perform this job well, you meet the following requirements as an ICT service desk employee:

• You are willing to work in Ede
• You are available 36 hours per week
• You speak fluent Dutch
• You have a completed MBO (vocational) education in Informatics or Systems and Networks
• You have knowledge of ITIL processes

Responsibilities

In this versatile role, you will dive into a varied package of 1st-line and partly 2nd-line ICT tasks, supporting colleagues both digitally and at the counter:

where you will work

You will work at Gemeente Ede in the I-Dienstverlening & Archief department, an open and professional organization that is at the heart of the community:

• Installing, configuring, testing, and deploying Windows laptops within the Edese Digitale Werkomgeving (EDW) project.
• Professionally assisting users via telephone, counter, and tickets with various ICT questions and incidents.
• Accurately registering, managing, and monitoring tickets and changes in the Service Management Tool (Topdesk)
• You will be part of a young and dynamic team of seven direct colleagues within a broader department of approximately 50 professionals.
• The work atmosphere is characterized by a good balance: there is great pleasure in collaboration, but also hard work.
• An ideal springboard with excellent growth opportunities, for example, towards a role as System Administrator.

Project details

• Start: flexible
• Location: Ede GLD, NL
• Languages: Dutch