LAN/WAN Network Support Administrator

Project overview

Job Summary

The LAN/WAN Support Administrator plays a crucial role in ensuring seamless network operations by independently resolving technical issues, providing on-call support, and conducting root cause analyses. This position is vital for maintaining high-quality customer service and satisfaction, thereby contributing to the organization's operational excellence.

Key Responsibilities

Skill Requirements

Other Requirements

• Provide Technical Support For Lan/Wan Networking Issues By Troubleshooting And Resolving Incidents To Meet Agreed Service Level Agreements, Ensuring Minimal Disruption To Operations.
• Conduct Root Cause Analysis On Escalated Issues, Employing Diagnostic Tools And Methodologies To Identify Underlying Problems And Implement Effective Solutions.
• Enhance Operational Efficiency By Updating And Managing The Knowledge Base, Documenting Resolutions, And Sharing Best Practices To Foster A Culture Of Continuous Improvement.
• Train And Mentor New Team Members And Analysts, Facilitating Knowledge Transfer And Ensuring Adherence To Quality Standards And Company Policies.
• Ensure Positive Customer Experience By Optimizing First Call Resolution Rates And Minimizing Case Reopens, Ultimately Aiming For High Customer Satisfaction (Csat) Scores.
• Proficient in LAN/WAN technologies and protocols.
• Strong troubleshooting skills in network connectivity issues and performance optimization.
• Familiarity with network monitoring tools and diagnostic software.
• Ability to analyze complex issues and implement effective solutions independently.
• Excellent communication skills for effective customer interaction and team collaboration.
• Excellent hands-on experience on the following technologies:
• Routing protocols � EIGRP, OSPF, BGP
• LAN Switching � VLAN, VTP, STP, EtherChannel, CoS
• WAN � MPLS, MPLS/VPN, MP-BGP
• TCP/IP protocol suite, Quality of Service
• Application protocols
• HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
• Network Security
• IPSec VPN, AAA Architecture, TACACS+, RADIUS, firewalls
• Data Center Architecture � Network, Server, Storage
• Optional But Valuable: Cisco Certified Network Associate (Ccna) Or Equivalent Certifications.
• Excellent communication and presentation skills. Must be able to clearly communicate with the customer and be able to present solutions to customers at CIO, CXO level
• Must be open for 24x7 environment

Project details

• Start: flexible
• Location: AZ - Arizona, US
• Languages: English