Late stage collections agent

Project overview

Late Stage Collector Agent

Remote - Work From Home AND Hybrid in Marlton, NJ

Competitive Base Pay + Uncapped Monthly Performance Incentives

About the Opportunity

Aligned Resource is partnering with an established financial services organization with 35 years of industry experience that's entering an exciting new chapter of growth and technology-driven transformation. They are a forward-thinking consumer collections organization making substantial investments in technology, AI, compliance, and operational excellence - with a clear goal of building one of the industry's most modern and well-regarded collections platforms.

Rather than simply filling seats, they are selectively building a team of experienced professionals who thrive in performance-driven environments and want to grow alongside an organization committed to continuous innovation.

Position Summary

As an experienced third-party late stage Collector, you will manage an assigned portfolio of consumer accounts and work directly with borrowers to negotiate payment solutions - all while delivering compliant, respectful and professional customer experience.

This role is a strong fit for collectors who enjoy problem-solving, negotiating payment arrangements, hitting performance targets, and working independently in a remote setting. Success requires professionalism, polished communication, sharp negotiation instincts, and the ability to manage multiple systems while maintaining strict regulatory compliance.

Responsibilities

What We're Looking For

Required

• Manage an assigned portfolio of delinquent private student loan accounts
• Contact consumers by phone to negotiate payment arrangements and repayment solutions
• Educate borrowers and co-signers on available options in a clear, empathetic manner
• Conduct skip tracing and account research as needed
• Accurately document all account activity in real time
• Navigate multiple software platforms simultaneously while engaging with consumers
• Meet or exceed monthly recovery and quality performance goals
• Maintain strict compliance with company policies and all applicable federal and state regulations
• Deliver a respectful, professional experience on every consumer interaction
• Minimum 3 years of recent third-party collections experience
• Required
• Must have recent experience collecting on charge-off accounts (aged 180+ days)
• Proven track record of meeting or exceeding collection goals
• Strong negotiation and objection-handling skills
• Excellent verbal communication and active listening abilities
• Comfortable working independently and self-managing in a remote environment
• Ability to learn new systems quickly and work across multiple platforms
• Strong attention to detail and disciplined documentation habits
• Stable work history that demonstrates reliability and professionalism

Nice to have

Work Environment

We have a few fully remote, work-from-home positions remaining and a few on-site hybrid roles in the corporate office of Marlton, NJ.

Employees are expected to maintain a professional home office environment with reliable high-speed Internet (hardwired Ethernet connection required) and the ability to work free from distractions during scheduled shifts.

The client's technology platform enables Real Time coaching and support, so remote employees receive consistent feedback, development, and assistance throughout the workday.

Compensation & Benefits

Competitive hourly base pay ($20 -$25 per hour DOE)

Uncapped monthly performance incentives

Paid training

Company-provided equipment

Career growth opportunities within a growing organization

Medical, Dental, Vision, HAS, and Income protection benefits and PTO

Hiring Process

Qualified candidates can expect the following steps:

Recruiter Interview

Operations Interview

Background Investigation + Drug screen upon offer

Additional client-specific screening as applicable

? We are an equal opportunity employer and provides reasonable accommodations in accordance with the ADA and applicable law. This job description is not an employment contract; employment is at-will unless otherwise provided by written agreement or law, and duties may be modified at any time.

• Private student loan collections experience strongly preferred
• Prior experience in a monitored remote work-from-home collections environment
• Familiarity with performance-based incentive compensation structures
• Background in highly regulated financial services or collections environments
• Demonstrated ability to navigate difficult conversations while remaining professional and compliant

Project details

• Start: flexible
• Location: Cherry Hill, NJ, United States of America, US
• Rate: 20-25 EUR/h