[LFR] Network, Systems and Telecom Support Technician L2 - 2059

Project overview

In the energy sector, the client is looking for a cross-functional technician to work within a Level 1 support cell covering several technical areas: network, cybersecurity, telecoms, telephony, and IT. The mission is part of a service center provision aimed at ensuring the processing of incidents, requests, and changes in compliance with SLAs.

Missions:

Expected Profile:

Support technician with experience in a service center environment and in handling Level 1 tickets. Good knowledge of network, systems, telecom, and security environments is expected, particularly of Cisco equipment, firewalls, and monitoring tools. Proficiency in ticketing tools and support procedures is necessary.

• Perform initial technical diagnosis of incidents and implement resolution procedures
• Process incidents assigned to the team within deadlines and SLAs
• Handle service requests and change tasks
• Process alarms from monitoring tools
• Handle calls and process requests received by email
• Track and log technical interventions in the ServiceNow tool
• Escalate unresolved tickets to competent teams
• Monitor network and telecom infrastructures using supervision tools
• Comply with operational procedures and security requirements
• Perform activity reporting and fill in activity reports
• Participate in the documentation of activities and procedures
• Contribute to the continuous improvement of services and processes
• Identify risks and report malfunctions to the Team Leader

Project details

• Start: ASAP
• Duration: 10 mois
• Location: Lyon, Auvergne-Rhône-Alpes, FR
• Rate: 150-250 EUR/h
• Languages: French